ITS Knowledge Base Articles

Start here to find Knowledge Base Articles about SVSU technology. Search for answers or instructions, training materials, how to request services, purchasing information, or how to report a technology issue.

Categories (9)

Account Management

Search the Knowledge Base for Articles about Account Management, user and system access and permissions to use university technology.

Administrative & Business Systems

Search the Knowledge Base to find Articles on Business Applications used in the daily operations of the academic and business functions of the university.

Classroom Support & Instructional Training

Search the Knowledge Base to find Articles on the Classroom Support & Instructional Training or "how to" and training materials on software, including Canvas, and Echo360.

Email & Calendar

Search the Knowledge Base to find Articles on Email & Calendar tools that are deployed to assist in communicating and collaborating internally and externally.

Hardware, Software & Printing

Search the Knowledge Base to find Articles relating to computer hardware and software services. Services for PC's, Laptops, Tablets, Macs, Printers and Printing, and Software like Adobe, SPSS, etc.

Information Security

Search the Knowledge Base for Articles and insights on Information Security and the protection of all SVSU technology.

Network, Servers & Storage

Search the Knowledge Base to find Articles on Network, Servers & Storage.

IT Professional Services

Search the Knowledge Base to find Articles on the IT Professional Services offered.

ITS Policies and Procedures

Search the Knowledge Base to find Articles and Information relating to ITS Policies and Procedures.

Articles (14)

Adding a Printer

To add a printer.

Chosen or Preferred Name Change

To change your legal name to your preferred name.

Emails - Automatic Replies while out of the office

Forwarding emails when out of the office.

Equipment Checkout

To checkout equipment for classroom and travel use.

J Drive Access Request

Add or remove users from J Drive folders

Junk/Quarantine - How to prevent an email from going into quarantine or junk email folder.

To prevent an email from going into Quarantine or Junk email.

Legal Name Change

To change your legal name.

Open / Lab Printers - Reporting an Issue

To report an Open / Lab printer issue.

Parking Lot WiFi Hot Spots Map

WiFi HotSpots in Campus Parking lots.

Print Balance Refund Request

To request refund to print balance.

Tax Forms - W2, 1095-C, 1098, 1099-MISC

Finding your tax documents.

Transcript Requests

Obtaining unofficial transcripts.