Find instructions, training resources, FAQs, and technology support for tools we support at SVSU.
Users may occasionally encounter technical issues when transitioning between docked and undocked laptop use, or when switching between Wi-Fi networks in various locations. Fortunately, many of these issues have simple, user-friendly solutions.
Please review the best practices listed below for assistance in resolving common device problems.
Blocking unwanted emails.
ClearPass is a service that allows users to manage internet and network-enabled devices and sharing through an easy to use website. Each device registered is identified in the system with a MAC address. A MAC address is a unique identifier assigned to each device. Simply determine your device's MAC address, register it on the ClearPass website, and restart your device.
Forwarding emails when out of the office.
To checkout equipment for classroom and travel use.
At SVSU, we prioritize security. One of the ways we demonstrate this is to make sure our organization and user's data does not fall into the wrong hands. We have turned on automatic email and attachment encryption for messages that contain personally identifiable information as well as financial data.
Bookmarks are a handy way to save and quickly access websites or pages you visit often. When you're signed into a browser, your saved bookmarks sync through the cloud—so you can access them from any device where you're logged in.
Learn how to favorite an article or service page on our client portal.
Add or remove users from J Drive folders
To prevent an email from going into Quarantine or Junk email.
To change your legal name.
SVSU supports three main methods for conducting online meetings, catering to diverse needs and preferences within our community. Whether you require a simple solution for team check-ins, a robust platform for large-scale presentations, or an interactive tool for collaborative sessions, we have a suitable option for you. For detailed guidance on each platform, including setup instructions, usage tips, and troubleshooting advice, please explore the Knowledge Articles linked below.
To report an Open / Lab printer issue.
WiFi HotSpots in Campus Parking lots.
To request refund to print balance.
There are two major ways to print as a member of SVSU's faculty or staff. Look below for a list of help articles and pages that can guide you through these processes and answer questions you might have.
The SVSU Virtual Computer Labs can be accessed from any device that has an Internet connection and web browser.
To access any web page or SVSU website, your device needs to be connected to the Internet. Browse the Knowledge Articles below for guidance on resolving any connection issues you might encounter.
Training resources for getting started with Windows 11.
The article assists you on how to get started with Zoom Phone, our new campus communications system. View instructions on logging into Zoom, videos, guides, and helpful tips.