ITS Knowledge Base Articles

With the switch to mobile laptops and docking stations, issues arise that may have simple solutions users can help to prevent themselves. Please see the list of best practices, below, for possible fixes to any basic issues you may experience with your device.

Blocking unwanted emails.

ClearPass is a service that allows users to manage internet and network-enabled devices and sharing through an easy to use website. Each device registered is identified in the system with a MAC address. A MAC address is a unique identifier assigned to each device. Simply determine your device's MAC address, register it on the ClearPass website, and restart your device.

Forwarding emails when out of the office.

To checkout equipment for classroom and travel use.

At SVSU, we prioritize security. One of the ways we demonstrate this is to make sure our organization and user's data does not fall into the wrong hands. We have turned on automatic email and attachment encryption for messages that contain personally identifiable information as well as financial data.

Bookmarks are great ways to save quick routes to websites or pages that you regularly use, and want to have one place to access. When you are logged into a browser, the bookmarks that you have saved will be available from anywhere you log in from through the cloud. Each browser has their own version, which means that switching browsers will need new bookmarks. If you choose to switch browsers you would need to manually find each website and save it as a bookmark in the new one.

Learn how to favorite an article or service page on our client portal.

Add or remove users from J Drive folders

To prevent an email from going into Quarantine or Junk email.

To change your legal name.

SVSU supports three main methods for conducting online meetings, catering to diverse needs and preferences within our community. Whether you require a simple solution for team check-ins, a robust platform for large-scale presentations, or an interactive tool for collaborative sessions, we have a suitable option for you. For detailed guidance on each platform, including setup instructions, usage tips, and troubleshooting advice, please explore the Knowledge Articles linked below.

To report an Open / Lab printer issue.

PaperCut MF is the vendor solution that provides a comprehensive print management for SVSU. It provides the mechanism to track usage and accounting for how Multi-Function Printers (MFP) are used, which includes printing, copying, scanning, and in some cases fax. The bulk of the document will outline how PaperCut is to be configured for the SVSU environment.

WiFi HotSpots in Campus Parking lots.

SVSU provides standard phones to faculty and staff in their offices. This guide is a quick how-to to get familiar with them, troubleshoot common issues, and learn helpful tips.

To request refund to print balance.

You can send documents to a specified print queue, release your print jobs at various locations on campus or send to a virtual print location, refer to the chart below.

There are two major ways to print as a member of SVSU's faculty or staff. Look below for a list of help articles and pages that can guide you through these processes and answer questions you might have.

The SVSU Virtual Computer Labs can be accessed from any device that has an Internet connection and web browser.

Finding your tax documents.

Web Print Release allows you to upload and submit a document from any lab, personal computer, even a smart device to an SVSU Campus printer without having to install print drivers.  You can release print jobs at any of the SVSU Campus Kyocera MFP locations.

To access any web page or SVSU website, your device needs to be connected to the Internet. Browse the Knowledge Articles below for guidance on resolving any connection issues you might encounter.

Training resources for getting started with Windows 11.