Zoom Phone Help

Overview

SVSU is transitioning to the Zoom Phone System on Tuesday, July 29, 2025. Please log into your Zoom account to set up voicemail and business hours before the migration. Zoom Phone migration will begin after 11:45 AM, with ITS staff assisting across campus. You may also follow the self-setup instructions provided on this page like how to login to Zoom, view how-to videos, reference quick guides and learn helpful tips.

Note: If you are not in your office, we will coordinate access with the appropriate person in your department. If you are in a meeting or on a call your phone won't port until you've completed your call.

If you have not received a phone or headset and need one please select Create Ticket (on the right-side of the page)

Table of Contents

• Features of Zoom Phone
• Logging into Zoom with SSO
• SVSU How-to Videos
• Zoom Phone Support Guides

Features of Zoom Phone

Features

• Improved security through modern cloud-based infrastructure.
• Enhanced features such as voicemail transcription and call handling customizations.
• Greater flexibility with multiple ways to make and receive calls, whether from your desk phone, computer, or mobile device.
• All employees automatically receive a Zoom Basic Meeting account (supports up to 100 participants and has a 40-minute meeting limit). Note: A virtual call is different from a meeting, a 1-1 call can last up to 36 hours per use. Learn more about Zoom Video Conferencing

Log into Zoom with Single-On (SSO)

Zoom main page

• Signing into Zoom - View the Quick guide on how to sign into Zoom.
  1. Visit zoom.us, click Sign in (top-right)
  2. Click SSO (key icon) see sample image to the right.
  3. The company domain svsu-edu is filled in for you.
  4. Click Continue
  5. You are automatically logged into Zoom if you have already verified your account with MFA.
      

Zoom SVSU Portal Page (web browser)

1. Go to https://svsu-edu.zoom.us/ 
2. On our landing page you can join, host, or sign into your account.
3. Click Sign in
4. The domain svsu-edu is auto filled in for you, click Continue.
5. You are automatically logged into Zoom if you have already verified your account with MFA.
   
   

Zoom App Login

The following steps will work for the Zoom desktop (software installed on your computer) and the mobile app.

1. Click SSO (key icon) in the bottom-left. 
2. The domain svsu-edu should be auto filled in for you, click Continue.
3. You may need to verify your account with your MFA authentication method. Note: After signing in for the first time, your login credentials are remembered.
   
   
    
4. Click the Phone tab in the top menu to make a call.
   
   

SVSU How-to Videos

• Voicemail Greeting and Business Hours
• Listening to Voicemail
• Calendar Integration
• Desk Phone Speed Dial
• Soft Client Starred Contacts
• Receiving Call Queue calls
  • Users
  • Student Stations
  • Mobile App

Zoom Phone Support

Zoom Phone Setup 

• Getting started with Zoom Phone (users)
• Quick start guide for using Zoom Phone
• Zoom Phone customize call handling settings
• Customizing voicemail audio greetings and hold music
• Customizing line keys and position settings
• Adding contacts to Zoom Phone

Zoom Phone Support Videos

• Zoom Phone Call Handling
   

Poly Edge E350 Series Desk Phone

• Quick Tips 
• Complete User Guide

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