How To Change Your Password: With Instructions on Registering for SSPR

SVSU uses a Self-Service Password Reset (SSPR) system to make it easy to change your password or recover it if you ever forget it. To ensure you never lose access to your account, you must first register to be part of the password reset system. Registering will enable you to reset, unlock, or change your password without having to contact SVSU IT Support Services.

Important
  • Registration is key: You must register to be part of the password reset system.
  • After registering, if you ever forget your password, go to the password change site to easily regain access to your account. 
  • The advantage of registering is that you do not need to contact SVSU IT Support Services if you ever forget your password.

 

Change Your Password

Passwords expire every 12 months. You will receive an email alerting you that your current password is about to expire. When you receive the message, change your password as soon as possible to prevent being locked out of your account. If you wait too long, and your password expires, follow the instructions on Forgot Your Password - How to Recover Access to Your Account.

You can change your password at any time. You do not have to wait to receive the expiration email. 

There are two ways to change your SVSU password. If you know your current password and it has not expired, you need to complete only one of the following methods.

Method 1

  1. In a web browser, go to the SVSU home page. Select Quicklinks, then Change Network Password.

    In a web browser, go to the SVSU home page. Select Quicklinks, then Change Network Password.
     
  2. Click Change Password.

    In a web browser, go to the SVSU home page. Select Quicklinks, then Change Network Password.
     
  3. Type in your SVSU email address, if required.
  4. Type your current password into the Old password field.
  5. Create a new password by typing it into the Create new password and Confirm new password fields.
  6. Click Submit.
    1. If your password was changed successfully, your Office 365 Profile page will appear.
    2. If your password was not changed, a message will appear advising on what went wrong.

Method 2

  1. In a web browser, log in to SVSU Outlook Online.
  2. Select your profile from the upper-right corner and select View Account.

    In a web browser, log in to SVSU Outlook Online. Select your profile from the upper-right corner and select View Account.
     
  3. Select Security info.
  4. Click the Change button that corresponds with Password.
  5. Type your current password into the Old password field.
  6. Create a new password by typing it into the Create new password and Confirm new password fields.
  7. Click Submit.
    1. If your password was changed successfully, your Office 365 Profile page will appear.
    2. If your password was not changed, a message will appear advising on what went wrong.

Office Account Properties screen.  Security Info is selected.

Password Criteria

  • Use a pass-Phrase instead of a pass-Word.
  • Minimum length of 25 characters.
  • Maximum length of 64 characters.
  • Must include both lowercase and uppercase alphabetic characters.
  • Must include both numbers and symbols.
  • Avoid reusing part or all of a previous password. Cannot reuse the last 3 passwords.
  • Avoid SVSU related terms such as "Cardinal", "SVSU" or other common terms.

How To Register for SSPR

All SVSU users are required to register for the SSPR system. Registration involves choosing two security verification methods; alternate phone number, email address or security questions. These options will be used to verify who you are, if you forget your password, or if it expires and you are locked out.

  1. In a web browser, go to the SVSU home page, select Quicklinks, then Change Network Password.
  2. Click Register for SSPR.
  3. Type your SVSU email address and password, if required.
  4. For Registration to be complete, you must decide on two methods.  Although the system will allow you to continue with just one method, TWO are required if you ever forget your password and need to reset it without the help of SVSU IT Support Services. Review the following methods and decide which two will best fit your situation. Follow the instructions to complete those selections. 

Choose Two Registration Options

Phone

This option is for a cell or similar number that might allow texting. Choose whether you would prefer the system to text or call the phone number.

  1. Click Add sign-in method.
  2. Choose Phone from the method drop-down list. Click Add.

    Click Add sign-in method Choose Phone from the method drop-down list.
     
  3. Select United States (+1) from the drop-down list.
  4. Type your phone number.
  5. Select to Receive a code or Call me. Click Next.
    1. Receive a code
      1. On your phone, you will immediately receive a text message containing a code. On the computer, type the code into the field.
      2. Click the verify button.
      3. This action will verify your phone number and return you to the account setup menu to set up or verify additional options.
    2. Call me
      1. On your phone, you will immediately receive a phone call asking you to hit the # symbol.
      2. This action will verify your phone number and return you to the account setup menu to set up or verify additional options.

        Select United States (+1) from the drop-down list. Type your phone number. Select to Receive a code or Call me. Click Next.
         

Email

This option requires you to enter an alternate email address that is different from your SVSU address. Be sure you can access that mailbox to view messages sent from the SVSU SSPR system.

  1. Click Add sign-in method.
  2. Choose Email from the method drop-down list. Click Add.
  3. Type your email address. Click Next.

    Type your email address. Click Next.
     
  4. You will immediately receive an email message, containing a code, to the authentication email you entered above.
  5. Type the code into the field. Click Next.

    You will immediately receive an email message, containing a code, to the authentication email you entered above. Type the code into the field. Click Next.
     
  6. This action will verify your phone number and return you to the account setup menu to set up or verify additional options.

Security Questions

Security Questions are not related to the security questions used for MFA. These Security Questions are strictly used for resetting your password. MFA uses a different set of security questions to authenticate your log in.

  1. Click Add sign-in method.
  2. Choose Email from the method drop-down list. Click Add.

    Click Add sign-in method. Choose Email from the method drop-down list. Click Add.
     
  3. Select a question from each of the 3 drop-down lists.
  4. Type the answers in the respective answer fields. Answers are not case sensitive. Click Done.

    Select a question from each of the 3 drop-down lists. Type the answers in the respective answer fields. Answers are not case sensitive.
     

Office Phone

This option is limited to those who have a valid SVSU office phone. The phone number is automatically entered by the system, so you don't need to do anything to set this option up. It is required to set up at least two other options in case you are not near your office phone when verifying your account information.

Authenticator App (for MFA Verification, not SSPR)

This method does not count as one of the two methods for SSPR registration.  It appears in your list because it is being used by the MFA system for verification.  It is not available for registering SSPR. You must add two other verification methods to successfully register for SSPR.

Finish Registration

  1. The Security Info settings will display your sign in methods for MFA and SSPR on one screen.  
  2. If you see any two methods of Phone, Email or Security Questions listed, you know that you have completed SSPR registration.  Remember that the listings for Password and Authenticator do not count towards your SSPR registration.


     

Update Registration Options

  1. In a web browser, go to the SVSU home page. Select Quicklinks, then Change Network Password.
  2. Select the Register for SSPR option.
  3. Type your SVSU email address and password, if required.
  4. Complete all credentials.
  5. Click the Change link next to the option you wish to update.

    Click the Change link next to the option you wish to update.
     
  6. Updating each of the options follows the same steps as when they were originally set up. Please refer to earlier instructions for details on each option.

Forgot Your Password - How To Recover Access to Your Account

If you forgot your password, or time has expired for a password change and you are now locked out, go to the password change site to create a new password and recover access to your account. This procedure will work for users who have already registered for SSPR using the instructions above.

  1. In a web browser, go to the SVSU home page. Select Quicklinks, then Change Network Password.
  2. Select the Reset Forgotten Password option.
  3. Type your SVSU email address in the User ID field.
  4. Type the characters in the picture or the words in the audio.

    SSPR Recovery screen.  Type User ID and Recaptcha.
     
  5. Click Next.
  6. Decide which two contact methods you will use for verification. Complete both types of verification, then continue with the instructions on choosing a new password.

Choose Two Verification Steps

There are multiple contact methods available for verification, but you only need to complete two to reset your password.  The options avaialbe for verification are based off of the information you selected when initially registering for SSPR.

SSPR Recovery screen.  Contact methods are selected.

Email my alternate email

  1. To have a verification code mailed to the alternate address you had registered, select the Email my alternate email option.
  2. Click the Email button.
  3. In your alternate email mailbox, you will receive a message like this:

    Alternate email mailbox sample.
     
  4. On the Password Reset window, type the code into the verification code field.

    SSPR Recovery screen.  Type the verification code from the email message.
     
  5. Click Next.
  6. The computer screen will update. If this was your first verification step, you will need to select one more type of verification before typing your new password. If this was your second verification step, skip to the instructions on Choose a New Password.

Text my mobile phone

  1. To have a verification code texted to the phone number you had registered, select the Text my mobile phone option.
  2. Type the phone number in the field.

    SSPR Recovery screen.  Type your phone number to receive a verification code.
     
  3. Click Text.
  4. On your phone, you will receive a text like this:

    SSPR Recovery screen.  Example of Text message received.
     
  5. On the computer, type the code into the verification code field.

    SSPR Recovery screen.  Type the verification code from the text message.
     
  6. Click Next.
  7. The computer screen will update. If this was your first verification step, you will need to select one more type of verification before typing your new password. If this was your second verification step, skip to the instructions on Choose a New Password.

Call my mobile phone

  1. To receive a phone call at the number you had registered, select the Call my mobile phone option.
  2. Type the phone number into the appropriate field.

    SSPR Recovery screen.  Type your phone number to receive a verification phone call.
     
  3. Click Call.
  4.  Your phone will ring, and the computer monitor will display the text,
    We're calling your phone. Please answer it to continue.
  5. On your phone, the automated message will instruct you:
    1. Enter the # (pound) symbol, if you initiated the call, to finish the verification.
    2. If you did not initiate the call, type 0# (zero pound) to submit a fraud alert to the IT team and block further fraud attempts.
  6. The computer screen will update. If this was your first verification step, you will need to select one more type of verification before typing your new password. If this was your second verification step, skip to the instructions on Choose a New Password.

Call my Office Phone

  1. To receive a phone call on your office phone number, select the Call my office phone option.  This option is only available for SVSU faculty and staff.
  2. Click Call.
  3. Your phone will ring, and the computer monitor will display the text,
    We're calling your phone. Please answer it to continue.
  4. On your phone, the automated message will instruct you:
    1. Enter the # (pound) symbol, if you initiated the call, to finish the verification.
    2. If you did not initiate the call, type 0# (zero pound) to submit a fraud alert to the IT team and block further fraud attempts.
  5. The computer screen will update. If this was your first verification step, you will need to select one more type of verification before typing your new password. If this was your second verification step, skip to the instructions on Choose a New Password.

Answer my Security Questions

  1. To type the answers to the Security Questions you had created while registering, select the Answer my security questions option.
  2. Type the answers in the appropriate fields. Answers are not case sensitive.

    SSPR Recovery screen.  Type the answers to the security questions.
     
  3. Click Next.
  4. The computer screen will update. If this was your first verification step, you will need to select one more type of verification before typing your new password. If this was your second verification step, skip to the instructions on Choose a New Password.

Choose a New Password

  1. When both verification steps have been completed, the computer screen will update. Type a new password, that matches the required criteria, explained above.
  2. Confirm the password, by retyping it, in the second field.

    SSPR Recovery screen.  Type a new password and confirm the new password.
     
  3. Click Finish.
  4. A confirmation screen is displayed, letting you know your password has been reset.

Verify Your Registration Every 180 Days

Every 180 days, you need to verify that your phone number and security questions are still accurate.

  1. 180 days after your last verification, when accessing an online software or system, you will be prompted to verify your phone number and security questions. The prompt will appear instead of the MFA notification screen.
  2. Select the verify link, next to your phone number.
    1. The system will text or call your phone.
    2. Follow the instructions to verify that your phone number is correct.
  3. Select the verify link, next to the security questions.
    1. Answer each of the questions to verify the answers. Answers are not case sensitive.
  4. Once you have completed the registration verification, continue with the log in process as usual.

If the phone number or security questions are incorrect, follow the directions in the Update the Authentication Phone or Security Questions section of this user guide.

Additional Info Required Message

This message will appear if you have not registered for SSPR before it is enforced on your account, and every 180 days, when the system needs to verify that your contact info is accurate. If you see this message, when attempting to log in to an SVSU software or system, click the Next button and follow instructions to register for SSPR.

Additional Info Required Message.  Click Next to continue.

Details

Article ID: 121357
Created
Tue 12/1/20 10:12 AM
Modified
Thu 12/21/23 4:21 PM

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