Search the Knowledge Base for Articles about Account Management, user and system access and permissions to use university technology.

Articles (17)

Employee Technology Access Policy

This is a policy explaining when technology access is granted and removed for University employees.

Employee Transfers / Role Changes / New Hires

Employees that are hired, change roles or responsibilities, or leave university employment, often have different kinds of technology access/permissions that may need to change.  This may include a change or revocation of access to different resources, change of computer systems and/or relocation of equipment. To ensure smooth transitions, it is important for supervisors to consider and request changes in advance.

How to Request a Username Change

Username changes can be requested after a legal name change is processed. Proof of change must be provided (in person) to the appropriate offices identified below. Once the appropriate office has sufficient evidence of legal name change, they will require the individual to fill out a document to officially request the change.

MFA - Account Setting Options

The landing page for displays the MFA account settings menu. From here, you can change your preferred method, phone number, PIN, security questions or activate the mobile app, among other functions.

MFA - Change Method to Mobile App

Many people find this to be the easiest method to use and it is the method IT recommends.  You must download and activate the Microsoft Authenticator mobile app on your phone before changing your authentication method to Mobile App.

MFA - Change Method to Oath Token

This method authenticates your account using verification codes generated on the Oath Token.

MFA - Change Method to Phone Call

If you cannot use the preferred app method and will be using a phone number, we suggest using your cell phone number.  You can use your office phone if you know you will be near this phone every time you need to authenticate, but that is highly unlikely.  Also, please consider your cell signal strength when selecting Phone Call as your preferred method.

MFA - Change Method to Text Message

MFA - Change Method to Text Message

MFA - Main Page

Multi-Factor Authentication, MFA, helps ensure a user's identity when attempting to use SVSU software and systems.  It requires SVSU users to present two pieces of evidence when logging in to any SVSU system.  One piece of evidence will be the SVSU username and password.  Users will choose the other method of evidence, or authentication, that best fits their lifestyle, from the available options.  Without authentication, your log in will fail on any application that uses single sign-on in your b

MFA - Mobile App Users with New Phone

Should you get a new phone you will need to install and re-activate the Microsoft Authenticator app. Please review your security questions and answers before purchasing a new phone as you will need this information to re-activate the Mobile App.

MFA Setup Instructions

Instructions on setting up the recommended Mobile App method for MFA.

O365 Licensing Process

O365 Licensing Process

Personal Pronouns

Turn Personal Pronouns on or off

Self-Service Password Reset (SSPR)

Self Service Password Reset is a system you must register for before you can reset you password without contacting the IT Support Center.  If you forget your password, you can conveniently update it without delay.

Student Technology Access Policy

This policy explains when technology access is granted and removed for students.

SVSU Guest Accounts for the Osher Lifelong Learning Institute (OLLI)

This article outlines the purpose and policy/procedure for the creation and use of SVSU Guest Accounts for those individuals involved with the Osher Lifelong Learning Institute (OLLI).