Echo360 Help Portal

What is Echo360?

Echo360 is a lecture capture recording system that has an integrated Active Learning Platform (ALP) which is a robust audience response tool (instructor/student interaction before, during, and after class) that provides granular analytics, and the ability to support pushing grades to the LMS. There are multiple ways to use Echo360 in your teaching.

Page Contents

Review the methods below and click the topic link for instructions, blue call-out boxes have best practices and important information. Related articles can be found to the right of the page.


Echo360 Main Infographic

Getting Started with Echo360 

Get started with Echo360 by learning the fundamentals, how you can use Echo360 in your teaching, and recording on your computer. We offer several workshops on using Echo360; learn how you can manage your media, (transcript/media editor), embed your content in Canvas, and engage your students with polling. 

Sign up for additional workshops at

Request an Echo360 Course

Each semester if you intend to use Echo360 in the classroom, live stream, or enhance student engagement utilizing the *Active Learning Platform (ALP) you need to request Echo360 in your course.  

Embed videos in Canvas. If you simply want to share videos without using the Active Learning Platform, you can embed your videos in Canvas. The embedded videos have Q&A to interact with your students view the embedded player. Embedded videos can be copied for future semester use without breaking links and provide user-specific analytics. 

Accessing Echo360 and Supported Browsers

Access your SVSU Echo360 account

You can access Echo360 and manage your media using two methods:

  • Echo360: Visit login with your SVSU email address and password (not your SVSU network password). If you forget your password, reset it here.
  • Canvas: Log into Canvas, then open your course, click Echo360 in Canvas's course navigation. 

Supported Browsers

Firefox and Chrome are needed for Echo360 to work correctly, however, for the best experience, Firefox is recommended for viewing and streaming Echo360 classes.
An image: Echo360 browsers

Supported browsers are Firefox and Chrome (latest versions). DO NOT USE Internet Explorer or Safari
Update Firefox. Don't have it installed download Firefox.
Update Google Chrome or download Google Chrome.

Different Ways to Record Content with Echo360

Echo360 allows you to record content in the classroom and on your computer. Lectures can be recorded inside a classroom, in our recording studio, (Lightboard or Surface Studio), or outside of the classroom (on your computer). If you have recorded lectures using another system, you can upload them to Echo360 on your computer or use the Echo360 mobile app.

Public links WILL NOT be a feature starting August 16, 2021If you are using public links or legacy embed code they will no longer work. See how you can easily embed videos in Canvas, the embedded media remains intact when copying/importing Canvas course content.

Reuse/share video content without using Public links by embedding your videos in Canvas or using the Active Learning Platform.

Classrooms and Live Stream

Teach as normal in your classroom just turn the system on, prepare your screen, and or documents, and teach. Depending on the room your teaching in the device instructions will vary, see the Classroom Equipment and Technology Features List

Best Practice before recording. Don't have multiple applications open, clean up your desktop.

During a Live Stream, you can monitor participants after class you can see unique views, dates and times watched, and more (sample image below) within your Echo360 Library. You can engage your students during a Live class by adding polls to a PowerPoint or PDF before your scheduled class session.

View Video Analytics in your Library

View Live stream attendance after a live class session.

Check out this interactive walk-through viewing individual analytics in your Library.

Edit Your Video or Transcript in Echo360

  • Video Editor: Edit your videos in Echo360. Trim the beginning and end of your video; chunk down longer videos to smaller segments with the built-in editor.
  • Transcript Editor: Automatic transcriptions can be applied to your videos (recommended when reusing content), edit your transcript for accuracy with the built-in transcript editor. If Automatic Speech Recognition is not turned on in your course request it to be enabled in your course.
Best Practices for Videos with Transcripts. Ensure that you edit your video first, make any necessary trims or cuts, and then edit and finalize your transcript. Once done you can add embedded polling to your video.

Sharing Your Media/Content

There are multiple ways you can share content with your students. You can add embedded videos using the Echo360 embed button (a plug-shaped icon within Apps) inside of the Rich Content Editor. Embedding content does not take up the Canvas course storage they are stored in Echo360.

An image: Embedded Media Analytics User Video Views

You can view user analytics within your Echo360 Library. 

Student View LTI Error? Student View in Canvas does not work with Echo360, you will receive an LTI error. 
Sharing Content with other Echo360 users? You can share videos or other content from your library with other Echo360 users. Sharing with others doesn't provide them an email notification of the share, they can view the media when logging into Echo360.

Engagement and Analytics

Enhance student learning by embedding polls in a video or use the Active Learning Platform (ALP) to increase student engagement in synchronous or asynchronous classes. The ALP allows students to view the content (video, presentation, interactive media) as needed, instructors can see student participation on who may, or may not be engaged. Learn the different ways you can add Echo360 content to your Canvas course based on your teaching style.

Embedded Polling

Embed polls directly into a video, share them in a Canvas content window, an Echo360 class, or embed polling questions in Echo360's Active Learning Platform (ALP) presentation. 

Active Learning Platform (ALP)

Embedded Polling in a presentation is one way to check for student understanding or you can use the Classroom Tools inside of Echo360's Active Learning Platform to hold synchronous or asynchronous class sessions featuring Q&A, live polling, or students can simply interact with class media. The Classroom Tools are available for instructors and students with slight differences, view an image of the Classroom Toolbar.

Share a Video (recording) from your library and publish it to your course.

Add a Video to a Class allows you to add a video to the classes list page. 

Official Echo360 Help Resources

Support for Instructors

Support for Students

  • Echo360's Active Learning Platform is where students can ask questions, participate in discussions and polling, indicate areas of confusion, take notes, bookmark specific areas of a recording, and more.
  • Students will need to login into Canvas, open your course, then the Echo360 tab, and click the LIVE badge. Learn more about the student perspective and view the Echo360 Student Guide.

Echo360 FAQs

View a compilation of frequently asked questions at SVSU.

What's New with Echo360 (and upcoming features)

Recent Releases: Last updated 7/21/2021

To stay current with the latest releases register for the Echo360 What's New workshop, which is offered each quarter.

Review what's coming to Echo360 and what's been released over the last quarter below.

  • Public links expire on August 16, 2021.
  • Echo360 will integrate with Teams and OneDrive.
  • ASR will have better transcription accuracy.

Echo360 Public links WILL NOT be a feature starting August 16, 2021.
If you are using public links or legacy embed code they will no longer work. You can easily embed videos in Canvas, the embedded media remains intact when copying/importing Canvas course content or reuse/share video content using the Active Learning Platform.

Echo360 integration with Microsoft Teams and OneDrive. This will follow the integration of Teams recording to save to OneDrive 7/26/21. 
Echo Integration with Teams and OneDrive
You will be able to access your Library, Courses, Upload, Edit, or Create new media all from within Microsoft Teams. Echo360 will appear as a tab in the main left navigation or it can be added to a Teams channel. OneDrive integration with Echo360 coming soon, more details will be shared as we know them. 

Upcoming Improvements to ASR Transcription. Echo360 will have a new service provider for Automatic Speech Recognition with better transcription accuracy. Always keep in mind the accuracy of your automatic transcript will depend on many factors, the accent of the speaker, the terminology within the discipline and some abbreviations, the background noise of the recording, and the volume of your voice. Recording on your computer? We recommend reviewing this article - 5 Tips Before You Record.

July 2021

  • July 14, 2021:

    • Polling Response Data: The Polling tab now has a visual static overlay of all responses and correct responses for student participation for videos with polls.

    • Embedded Player: The new media size 320x240 now has the expand button (open square with arrow) appear in the title bar when hovered over. This will open the video in a new tab where you can participate in a discussion (if desired) and access the controls for the Analytics below the video.

  • July 28, 2021: TBA

June 2021

  • June 16, 2021 (4 weeks after previous)

    • Embedded Player: There is a new size option 320x240 when embedding a video using the Echo360 embed button.
    • Consolidated downloads: This means that all video, audio, and the transcript will be available for downloading, you choose what you want to download.
    • Poll responses with Summary: When selecting media that has polls, there now is a summary of "All" polls in a table matrix; you can view the percentage of correct and incorrect responses, along with whether the student has seen the poll and more.
  • June 30, 2021

    • In an Echo360 course/section: 
      • Q&A tab: The “New” question tag on the Q&A tab now shows the correct count of unread questions, for All Questions in the section or as filtered for each class as appropriate.
      • The browser Safari is now supported when inside of an Echo360 virtual class and provides real-time updates for responses to polling slides and Q&A discussion panel.
    • Polling Responses: Short answer polls will display an error message when a student responds with more than 60k characters.
    • Media Editor:  Resolved an issue where the media thumbnails in the media editor would sometimes not align with the video.


Embedded Player

This player is seen when embedding Echo360 media in a Canvas content window and viewing interactive media (video with embedded polls) in your Echo360 course. Learn more about viewing videos in the new Embedded Player.

Embedded Video Player

Echo360 Embedded Player Controls

Learn Echo360