Echo360 Help Portal


Be sure to review Why Echo360 (for instructor and student use and benefits), Get Started with Echo360 (Support for Instructors) for help resources and use cases, What's New to Echo360 to keep up-to-date with the newest enhancements and find quick answers, best practices, and important information throughout this article.



What is Echo360?

Supported Browsers: Firefox (recommended) Google Chrome, and Edge work best with Echo360, the latest browser versions. Safari and Internet Explorer are not supported.

Echo360 provides the ability to record in a classroom, create personal lectures, or upload media from other platforms, all media is stored in your personal cloud library. If needed you can edit your video or transcript before sharing with your students. Echo360 provides active learning tools that foster student engagement, instructors can view detailed usage analytics, and the system also has the ability to push grades to Canvas. 

Watch the video below, Echo360 does more than just record your class lectures. 

Why Echo360?

Echo360 Main Infographic

Uses and Benefits for Instructors - Teaching using Video

See how Echo360 can simplify your teaching and be a valuable learning tool for your students.

Echo360 benefits instructors by allowing you to capture inside or outside of the classroom, reuse the content saving time, content is simple to share with students, comes with an Active Learning Platform (variety of tools to increase student retention), which gathers usage analytics, so you will know when students are succeeding or falling behind.
  • Save time: Reuse content in your courses, you do not have to re-teach concepts, schedule/Live Stream classroom recordings and teach as normal.
  • Flexible teaching: If you have to miss class for any reason, inclement weather, illness, or other situations; you can pre-record your lecture, your schedule doesn't fall behind and neither do students. 
  • Increase student retention: Improve grades by allowing students to watch/interact with class content. You can view all usage analytics in your Library or your Echo360 course.
  • Break accessibility barriers: Provides automatic speech recognition/closed captioning that can improve accessibility for those with special needs.
  • Increased engagement: Creates instructor presence through video, allows you to demonstrate difficult concepts, and check for student understanding with the integrated active learning tools.
  • Secure access: From within Canvas or from your office, home, or any location.


Uses and Benefits for Students - Learning through Video

Echo360 benefits students with a wide range of learning styles and those with accessibility needs. Echo360 is helpful for students who need to miss class for any reason, they can access recorded content from anywhere and keep up with their coursework.
  • Inclusive learning: Echo360 creates an accessible learning environment from within Canvas, utilizing the three pillars of Universal Design.
  • Reinforce concepts: Content can be re-watched or re-read anywhere, on any device.Variable playback controls for different learning styles help students understand course content.
  • Engagement/Collaboration: Students can respond to peers or instructor in class discussion, anonymous Q&A and polling, (invisible to peers, not the instructor) encourages student participation, and gives inclusive learning experience.
  • Student success: (polling, notes, study guide). Focus better on the course content because you can view your class media, ask questions, take notes, and create a study guide.

Get Started with Echo360 

If you are new and you are reading this, you will need a user account and training, attend our introduction workshop and Get started with Echo360.

After you attend the introductory workshop, review support for instructors links below, if you need help please reach out to

Support for Instructors

Help Guides:

Review, how-tos, interact in self pace tutorials, and watch how other universities are using Echo360 in their teaching.


Workshops (SVSU ITD)

Support for Students

Help Guides

View our student guides below, and share them with your students, it's a great overview for freshmen or those new to Echo360.

How-to Videos

Take a moment to view this video [7:41] on "How to use Echo360 as a Student".
IMPORTANT NOTE: You need to be logged in to your SVSU account in order to view the video. More how-to videos are coming soon.

Request an Echo360 Course

Each semester if you intend to use Echo360 record in the classroom/Live Stream, or foster student engagement utilizing the *Active Learning Platform (ALP) you need to request an Echo360 courseYou DO NOT need to fill out the form if you are embedding your videos in Canvas; your media resides in Echo360, you only need an Echo360 account. 

Embed videos in Canvas. It is the simplest method for sharing videos with your students without using the Active Learning Platform. Embedded videos can be copied for future semester use without breaking links and provide user-specific analytics. 

Accessing Echo360 and Supported Browsers

Access your SVSU Echo360 account

You can access Echo360 and manage your media using two methods:

  • Echo360: Visit login with your SVSU email address and password (not your SVSU network password). If you forget your password, reset it here.
  • Canvas: Log into Canvas, then open your course, click Echo360 in Canvas's course navigation. 

Supported Browsers

As a reminder, Firefox and Chrome are needed for Echo360 to work correctly, however, for the best experience, Firefox is recommended for viewing and streaming Echo360 classes.
An image: Echo360 browsers

Supported browsers are Firefox and Chrome (latest versions). DO NOT USE Internet Explorer or Safari
Update Firefox. Don't have it installed download Firefox.
Update Google Chrome or download Google Chrome.

Different Ways to Record Content with Echo360

Echo360 allows you to record content in the classroom and on your computer. Lectures can be recorded inside a classroom, in our recording studio, (Lightboard or Surface Studio), or outside of the classroom (on your computer). If you have recorded lectures using another system, you can upload them to Echo360 on your computer or use the Echo360 mobile app.

Generated Public Links and Embed Code is Disabled 8/16/2021: If you used public links or old embed code to share your videos with students in Canvas, they will no longer work (not accessible by students). You must share your videos in a content window by using the Echo360 Embed button or share your videos to an Echo360 course. 
Reuse/share video content without using Public links by embedding your videos in Canvas or using the Active Learning Platform.

Classroom Recordings and Live Stream

Teach as normal in your classroom just turn the system on, prepare your screen, and or documents, and teach. Depending on the room your teaching in; the device instructions will vary, we have over 75 Echo360 Appliances installed on campus, most rooms have Classroom capture installed, view our Classroom Equipment and Technology Features Article. 

Classroom Recording Best Practices 

The following list suggests best practices for classroom recordings. 

  • Don't have multiple applications open, clean up your desktop.
  • The following list suggests best practices for classroom recordings.
  • Before class ensure the microphone is plugged in and is facing toward you (insert picture). 
  • To ensure student questions are captured during class, repeat the questions so they are clearly recorded. 
  • Do not view private emails, student grades, etc. on the podium computer, the system will record your screen. 
  • Do not unplug the microphone and avoid private conversations with students before, during, and after class at the podium, it may be recorded. If this type of conversation is needed, do it elsewhere for privacy reasons. 
  • Recording in a room without an Echo360 Appliance (a room without a camera)?
    • Ensure that the podium computer is turned on, logged into, and kept on throughout the class. 
    • After class keep the computer on (you can log off) to allow the recording to upload to the Echo360 server. 

During a Live Stream, you can monitor participants. After class you can see unique views, dates and times watched, and more (sample image below) within your Echo360 Library. Did you know that you can engage your students during a Live class by adding polls to a PowerPoint or PDF before your scheduled class session.

Viewing Video Analytics in your Library

How do Video Views work? The way Echo360 analytics work is it includes all classes whether the students have watched or interacted with the content in the class or not, the analytics aren't real time for video views it does take time to update. All dates/times on the media details page within your Library, are presented in UTC or "universal time code" its not "local time" for either the user's location or the location of the institution. This is indicated at the bottom of the media details page. Learn more about viewing video analytics in your library scroll to the bottom of the article, look for a green callout box.

View Live stream attendance after a live class session.

Check out this interactive walk-through viewing individual analytics in your Library.

Edit Your Video or Transcript in Echo360

Transcriptions must be applied when reusing videos, if Automatic Speech Recognition is not turned on request it to be enabled in your course.
Helpful Tips for Videos with Transcripts.
  • Ensure that you edit your video first, make any necessary trims or cuts, and then edit and finalize your transcript.
  • Once your videos have transcripts you do not need to request ASR, the transcripts remain on your video unless you delete them. 
  • Did you know? You can add embedded polling to your video.

Sharing Your Media/Content

There are multiple ways you can share content with your students whether you add embedded videos using the Echo360 embed button (a plug-shaped icon within Apps) inside of the Rich Content Editor or publish to an Echo360 course. Both methods do not take up the Canvas course storage because your videos are stored in Echo360. 

Need to share your videos outside of Canvas?  There are two methods for sharing your videos internally (those with an SVSU email address) or externally without one.

  • Microsoft StreamUpload your video(s) to Microsoft Stream, set viewing permissions for specific individuals, specific groups, or allow all individuals with an SVSU email address to view them. Links to your video do not expire.
  • OneDriveUpload your video(s) to OneDrive, set viewing permissions for specific individuals, allow all individuals with an SVSU email address to view your video, or anyone with the link to view them (allows external viewing). Links to your video(s) will expire after 30 days or less, you would need to reshare the video link for longer viewing.

An image: Embedded Media Analytics User Video Views

You can view user analytics within your Echo360 Library. 

Student View LTI Error? Student View in Canvas does not work with Echo360, you will receive an LTI error. 
Sharing Content with other Echo360 users? You can share videos or other content from your library with other Echo360 instructors as long as they have a user account. Sharing doesn't provide users with an email notification of the share, but they can view the media inside of their Library. 

Engagement and Analytics

Enhance student learning by embedding polls in a video or use the Active Learning Platform (ALP) to increase student engagement in synchronous or asynchronous classes. The ALP allows students to view the content (video, presentation, interactive media) as needed, instructors can see student participation on who may, or may not be engaged. Learn the different ways you can add Echo360 content to your Canvas course based on your teaching style.

Embedded Polling

Embed polls directly into a video, share them in a Canvas content window, an Echo360 class, or embed polling questions in Echo360's Active Learning Platform (ALP) presentation. 

Active Learning Platform (ALP)

Embedded Polling in a presentation is one way to check for student understanding or you can use the Classroom Tools inside of Echo360's Active Learning Platform to hold synchronous or asynchronous class sessions featuring Q&A, live polling, or students can simply interact with class media. The Classroom Tools are available for instructors and students with slight differences, view an image of the Classroom Toolbar.

Share a Video (recording) from your library and publish it to your course.

Add a Video to a Class allows you to add a video to the classes list page. 

What's New with Echo360 (and upcoming enhancements)

To stay current with the latest releases register for the Echo360 What's New workshop, which is offered each quarter.

Review what's coming to Echo360 and what features have been released over the last quarter.

  • Echo360 now integrates with Teams and OneDrive.
  • Collections are coming, organize your content in your Library.
  • Zoom integration is here!!


Zoom now integrates with Echo360.

If you have an Echo360 and Zoom user account, your Zoom cloud recordings will automatically be copied into your Echo360 Library (a cloud storage repository for your content).
NOTE: If you don’t have both you will not be able to copy Zoom Cloud recordings to Echo360.

Collections (formerly named Groups) are coming to Echo360

A better way to organize related content in your Library, easily grant permissions for others, and the ability to embed playlists into Canvas. This change doesn't affect existing capabilities, this feature enhancement will make it easier to manage your content; it will happen automatically.

Collections Coming to Echo360 formerly named Groups

The first deployment is expected Jan. 11-12, 2022 with new capabilities rolled out in future releases (shown below).

Take a moment to watch this video [~3:30] on Collections (formerly Groups)Note: Some features shared in the video are subject to change. Read more about the upcoming LIbrary enhancements.

Microsoft Teams/OneDrive Integration

  • Teams: You can access your Library, Courses, Upload, Edit, or Create new media all from within Microsoft Teams. Echo360 appears as a tab in the main left navigation or it can be added to a Teams channel.
  • OneDrive: Add your enrolled course class Team (must complete Canvas/Teams integration) to a Teams channel this allows an automatic copy of your meeting in Teams to copy to Echo360 library or course.
  • Get Trained: Register for the "Echo360 Managing Content" workshop at

Echo Integration with Teams and OneDrive


NOTE: The OneDrive subscription will not sync until there is at least one recording that has been made in the Teams channel. If there is no recording there is not a folder to OneDrive/Sharepoint to subscribe to.

Echo360 New Releases and Enhancements

~ Twice a month enhancements, fixes, are released to the Echo360 platform with the exception of holidays and special dates. Upcoming Deployment schedule after this one: 

  • January 11-12, 2022  (this one)
  • January 25-26, 2022 (next week)
Previous release features can be viewed in this knowledge article Echo360: Archived Release Notes.


Jan 2022

January 11-12, 2022

Groups Media now also appears in your Echo360 Library – As we continue to work on the improvements to our Groups functionality, users can now access Group media from their Echo360 Library. Providing library visibility of Group media helps streamline viewing and working with that media, removing the need to go to the Groups page to access it.

Improved LMS page loading with embedded media: Multiple embedded Echo360 videos on the same page now load only the media initially in view are loaded other player instances on the page is deferred until the viewer has scrolled to their location.

Media Activity entry for video restore – The Activity Tab of the media details page for video media now indicates if any user has selected to “Restore to original” for the media. This accompanies existing activity notifications of any other video editing actions that have been taken on the selected media.

More accurate duration for inserted media – When using the Insert Media feature of the video media editor, the duration shown in the editor now updates to display the predicted duration of the completed edits, to include both inserted and removed segments.

Polling Feedback for Screen Readers – For users who use screen readers to interact with Echo360 media, after responding to an interactive media polling question, the instructor-provided feedback is now read to the student immediately after submitting the response, rather than after a subsequent click to “continue” with media playback.

Echo360 FAQs at SVSU

View a compilation of frequently asked questions from helpful tips, solutions, and more.

Need IT Help?

For technical assistance, call the Support Center at 989.964.4225 (x4225), or by email at