Echo360 Help Portal

What is Echo360?

Echo360 is a lecture capture recording system that has an integrated Active Learning Platform (ALP) which is a robust audience response tool (instructor/student interaction before, during, and after class) that provides granular analytics, and the ability to support pushing grades to the LMS. There are multiple ways to use Echo360 in your teaching.

In this article:

Review the methods below and click the topic link for instructions, blue call-out boxes have best practices and important information. Related articles can be found to the right of the page.


Echo360 Main Infographic

Getting Started with Echo360 

Get started with Echo360 by learning the fundamentals, how you can use Echo360 in your teaching, and recording on your computer. We offer several workshops on using Echo360; learn how you can manage your media, (transcript/media editor), embed your content in Canvas, and engage your students with polling. 

Support for Instructors

Help Guides


Workshops (SVSU ITD)

  • Sign up for additional workshops at 
  • Coming soon November 2021: There have been so many updates to Echo360 in the last few months and there are more being release in Q3/Q4.

Support for Students

Help Guides

View our student guides below, and share them with your students, it's a great overview for freshmen or those new to Echo360.

How-to Videos

View this video [7:41] on "How to use Echo360 as a Student".
IMPORTANT NOTE: You need to be logged in to your SVSU account in order to view the video. More how-to videos are coming soon.

Request an Echo360 Course

Each semester if you intend to use Echo360 in the classroom, live stream, or enhance student engagement utilizing the *Active Learning Platform (ALP) you need to request Echo360 in your course.  

Embed videos in Canvas. If you simply want to share videos without using the Active Learning Platform, you can embed your videos in Canvas. The embedded videos have Q&A to interact with your students view the embedded player. Embedded videos can be copied for future semester use without breaking links and provide user-specific analytics. 

Accessing Echo360 and Supported Browsers

Access your SVSU Echo360 account

You can access Echo360 and manage your media using two methods:

  • Echo360: Visit login with your SVSU email address and password (not your SVSU network password). If you forget your password, reset it here.
  • Canvas: Log into Canvas, then open your course, click Echo360 in Canvas's course navigation. 

Supported Browsers

Firefox and Chrome are needed for Echo360 to work correctly, however, for the best experience, Firefox is recommended for viewing and streaming Echo360 classes.
An image: Echo360 browsers

Supported browsers are Firefox and Chrome (latest versions). DO NOT USE Internet Explorer or Safari
Update Firefox. Don't have it installed download Firefox.
Update Google Chrome or download Google Chrome.

Different Ways to Record Content with Echo360

Echo360 allows you to record content in the classroom and on your computer. Lectures can be recorded inside a classroom, in our recording studio, (Lightboard or Surface Studio), or outside of the classroom (on your computer). If you have recorded lectures using another system, you can upload them to Echo360 on your computer or use the Echo360 mobile app.

Generated Public Links and Embed Code is Disabled 8/16/2021: If you used public links or old embed code to share your videos with students in Canvas, they will no longer work (not accessible by students). You must share your videos in a content window by using the Echo360 Embed button or share your videos to an Echo360 course. 

Reuse/share video content without using Public links by embedding your videos in Canvas or using the Active Learning Platform.

Classrooms and Live Stream

Teach as normal in your classroom just turn the system on, prepare your screen, and or documents, and teach. Depending on the room your teaching in the device instructions will vary, see the Classroom Equipment and Technology Features List

Best Practice before recording. Don't have multiple applications open, clean up your desktop.

During a Live Stream, you can monitor participants after class you can see unique views, dates and times watched, and more (sample image below) within your Echo360 Library. You can engage your students during a Live class by adding polls to a PowerPoint or PDF before your scheduled class session.

View Video Analytics in your Library

View Live stream attendance after a live class session.

Check out this interactive walk-through viewing individual analytics in your Library.

Edit Your Video or Transcript in Echo360

Transcriptions must be applied when reusing videos, if Automatic Speech Recognition is not turned on request it to be enabled in your course. 
Helpful Tips for Videos with Transcripts.
  • Ensure that you edit your video first, make any necessary trims or cuts, and then edit and finalize your transcript.
  • Once your videos have transcripts you do not need to request ASR, the transcripts remain on your video unless you delete them. 
  • Did you know? Once done you can add embedded polling to your video.

Sharing Your Media/Content

There are multiple ways you can share content with your students. You can add embedded videos using the Echo360 embed button (a plug-shaped icon within Apps) inside of the Rich Content Editor. Embedding video content in Canvas is recommended when using Modules it does not take up the Canvas course storage as videos are stored in Echo360.

An image: Embedded Media Analytics User Video Views

You can view user analytics within your Echo360 Library. 

Student View LTI Error? Student View in Canvas does not work with Echo360, you will receive an LTI error. 
Sharing Content with other Echo360 users? You can share videos or other content from your library with other Echo360 users. Sharing with others doesn't provide them an email notification of the share, they can view the media when logging into Echo360.

Engagement and Analytics

Enhance student learning by embedding polls in a video or use the Active Learning Platform (ALP) to increase student engagement in synchronous or asynchronous classes. The ALP allows students to view the content (video, presentation, interactive media) as needed, instructors can see student participation on who may, or may not be engaged. Learn the different ways you can add Echo360 content to your Canvas course based on your teaching style.

Embedded Polling

Embed polls directly into a video, share them in a Canvas content window, an Echo360 class, or embed polling questions in Echo360's Active Learning Platform (ALP) presentation. 

Active Learning Platform (ALP)

Embedded Polling in a presentation is one way to check for student understanding or you can use the Classroom Tools inside of Echo360's Active Learning Platform to hold synchronous or asynchronous class sessions featuring Q&A, live polling, or students can simply interact with class media. The Classroom Tools are available for instructors and students with slight differences, view an image of the Classroom Toolbar.

Share a Video (recording) from your library and publish it to your course.

Add a Video to a Class allows you to add a video to the classes list page. 

What's New with Echo360 (and upcoming features)

To stay current with the latest releases register for the Echo360 What's New workshop, which is offered each quarter.

Review what's coming to Echo360 and what features have been released over the last quarter.

  • Public links expired on August 16, 2021.
  • Echo360 now integrates with Teams and OneDrive.


Old Public Links and Embed Code is Disabled 8/16/2021: If you used public links or old embed code to share your videos with students in Canvas, the video is no longer accessible by students) and when clicked on a 403 Forbidden error message will display on your screen. You must share your videos in a content window by using the Echo360 Embed button or share your videos to an Echo360 course. 

Microsoft Teams/OneDrive Integration: 

Echo Integration with Teams and OneDrive

  • Teams: You can access your Library, Courses, Upload, Edit, or Create new media all from within Microsoft Teams. Echo360 appears as a tab in the main left navigation or it can be added to a Teams channel.
  • OneDrive: Add your enrolled course class Team (must complete Canvas/Teams integration) to a Teams channel this allows an automatic copy of your meeting in Teams to copy to Echo360. Log into Echo360, select Account Settings, then choose OneDrive Settings, then "Add OneDrive Subscription".
  • Learn more and register for a training at

Echo360 Recent Releases and Enhancements

Oct 2021

Oct. 6, 2021

Media Editor enhancements:

  • Thumbnail images and audio waveform can now be seen when editing a video that is still processing.
  • Actions drop-down menu to choose Save As (creates a new version of your video), Restore to Original (reverts all media edits) and Clear Unsaved Changes (removes temporary edits). Learn more about Editing Videos with the Echo360 Media Editor.
  • There are more updates coming soon to the Media editor, come back regularly for what's coming.


Sept 2021

Sept. 22, 2021:

  • Embedded Videos in Canvas: Embedded videos load faster when there are multiple videos embedded in the same LMS page.
  • Echo360 Media Editor: You can now edit your video before its finished processing (does not apply to SCHD appliance captures).

Previous release features can be viewed in this knowledge article Echo360: Archived Release Notes.

Embedded Player

This player is seen when embedding Echo360 media in a Canvas content window and viewing interactive media (video with embedded polls) in your Echo360 course. Learn more about viewing videos in the new Embedded Player.

Embedded Video Player

Echo360 Embedded Player Controls

Echo360 FAQs

View a compilation of frequently asked questions at SVSU. 


Need IT Help?

For technical assistance, call the Support Center at 989.964.4225 (x4225), or by email at