Echo360 Help - Getting Started


Echo360 is a video hosting platform that allows you to capture your lectures, the instructor makes the videos available for students in Canvas. Echo360 includes a content management system where you can access all media and courses, and view student analytics. The system promotes active learning in a variety of ways whether you are teaching synchronously or asynchronously. 

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Recommended for Getting Started with Echo360, others build on using the system. Find quick answers, best practices, and helpful tips. 

What is Echo360?

Browser Requirements for Viewing On-Demand recordings/Live Stream classes
Firefox (recommended) Google Chrome, and Edge do work with Echo360, the latest browser version; these browsers and supported by Canvas. Check your browser version at NOTE: Safari and Internet Explorer do not work well and are not supported by Echo360.

Echo360 provides the ability to record in a classroom, create personal lectures, or upload media from other platforms, all media is stored in your personal cloud library. If you are using your videos in a future semester, SVSU requires videos to be transcribed. You can share videos with other instructors using Collections. Echo360 provides integrated active learning tools that foster student engagement and learning. All usage (video or polling) analytics are available to view in your library or your course.

View the video below to learn more. Learn how Echo360 can simplify your teaching and be a valuable learning tool for your students.

Why Echo360?

Using Echo360 in your teaching accommodates all students, increases student retention, decreases failure rates, and fosters student engagement. 

Echo360 Main Infographic

Inclusive Teaching Using Video

The Echo system allows you to capture inside or outside of the classroom, reuse content, comes with an Active Learning Platform (variety of student engagement tools), it gathers video analytics and student usage, so you know when they are succeeding or falling behind.
  • Save time: Reuse content in your courses, you do not have to re-teach concepts, schedule/Live Stream classroom recordings, and teach as normal.
  • Flexible teaching: If you have to miss class for any reason, inclement weather, illness, or other situations; you can pre-record your lecture, your schedule doesn't fall behind and neither do students. 
  • Increase student retention: Improve grades by allowing students to watch/interact with class content. You can view all usage analytics in your Library or your Echo360 course.
  • Break accessibility barriers: Provides automatic speech recognition/closed captioning that can improve accessibility for those with special needs.
  • Increased engagement: Creates instructor presence through video, allows you to demonstrate difficult concepts, and check for student understanding with the integrated active learning tools.
  • Secure access: From within Canvas or from your office, home, or any location.

Students Improve their Learning Experience with Video

An infographic of Echo360 features
Echo360 benefits students with a wide range of learning styles and those with accessibility needs. Echo360 is helpful for students who need to miss class for any reason, they can access recorded content from anywhere and keep up with their coursework. 
  • Inclusive learning: Echo360 creates an accessible learning environment from within Canvas, utilizing the three pillars of Universal Design.
  • Reinforce concepts: Content can be re-watched or re-read anywhere, on any device. Variable playback controls for different learning styles help students understand course content.
  • Engagement/Collaboration: Students can respond to peers or the instructor in-class discussion, anonymous Q&A, and polling, (invisible to peers, not the instructor) encourages student participation and gives an inclusive learning experience.
  • Student success: (polling, notes, study guide). Students can interact with the media such as, rewatch media, ask questions, take notes, and create a study guide.
  • Secure access: Students or other users in your Canvas course can access videos or presentation slides, there is no extra log in for them. 

Get Started with Echo360 

If you are new and you are reading this, you will need a user account and training, attend our introduction workshop and Get started with Echo360. After you attend the introductory workshop, review the support for instructors links below, if you need help please reach out to

Support for Instructors

Help Guides:

Watch how-to videos, interact in self-paced tutorials, and watch how other universities are using Echo360 in their teaching.

Echo360 Getting Started page for Instructors

Workshops (SVSU ITD)

  • Check out the What's New section to stay up to date on the latest enhancements.
  • Sign up for additional workshops at 

Support for Students

Help Guides

Live Stream classes or recordings are accessed through Canvas. View our student guides below, and share them with your students, it's a great overview for freshmen or those new to Echo360.

Request an Echo360 Course

Each semester if you intend to use Echo360 record in the classroom/Live Stream, or foster student engagement utilizing the *Active Learning Platform (ALP) you need to request an Echo360 courseYou DO NOT need to fill out the form if you are embedding your videos in Canvas; your media resides in Echo360, you only need an Echo360 account. 

Embed videos in Canvas. It is the simplest method for sharing videos with your students without using the Active Learning Platform. Embedded videos can be copied for future semester use without breaking links and provide user-specific analytics. 

Accessing Echo360 and Supported Browsers

Access your SVSU Echo360 account

You can access Echo360 and manage your media using two methods:

  • Echo360: Visit log in with your SVSU email address and password (not your SVSU network password). If you forget your password, reset it here.
  • Canvas: Log into Canvas, then open your course, click Echo360 in Canvas's course navigation. 

Supported Browsers

As a reminder, Firefox and Chrome are needed for Echo360 to work correctly, however, for the best experience, Firefox is the recommended browser for viewing and streaming Echo360 classes.
Echo360 Supported browsers

Supported browsers are Firefox and Chrome (latest versions). DO NOT USE Internet Explorer or Safari
Update Firefox. Don't have it installed download Firefox.
Update Google Chrome or download Google Chrome.

Different Ways to Record Content with Echo360

Echo360 allows you to record content in the classroom and on your computer. Lectures can be recorded inside a classroom, in our recording studio, (Lightboard or Surface Studio), or outside of the classroom (on your computer). If you have recorded lectures using another system, you can upload them to Echo360 on your computer or use the Echo360 mobile app.

Generated Public Links and Embed Code is Disabled 8/16/2021: If you used public links or old embed code to share your videos with students in Canvas, they will no longer work (not accessible by students). You must share your videos in a content window by using the Echo360 Embed button or share your videos to an Echo360 course. 
Reuse/share video content without using Public links by embedding your videos in Canvas or using the Active Learning Platform.

Classroom Recordings and Live Stream

Teach as normal in your classroom just turn the system on, prepare your screen, and or documents, and teach. Depending on the room your teaching in; the device instructions will vary, we have over 75+ Echo360 Appliances installed on campus, most rooms have Classroom capture installed, view our Classroom Equipment and Technology Features Article. 

Classroom Recording Best Practices 

  • Don't have multiple applications open, clean up your desktop.
  • The following list suggests best practices for classroom recordings.
  • Before class ensure the microphone is plugged in and is facing toward you (insert picture). 
  • To ensure student questions are captured during class, repeat the questions so they are clearly recorded. 
  • Do not view private emails, student grades, etc. on the podium computer, the system will record your screen. 
  • Do not unplug the microphone and avoid private conversations with students before, during, and after class at the podium, it may be recorded. If this type of conversation is needed, do it elsewhere for privacy reasons. 
  • Recording in a room without an Echo360 Appliance (a room without a camera)?
    • Ensure that the podium computer is turned on, logged into, and kept on throughout the class. 
    • After class keep the computer on (you can log off) to allow the recording to upload to the Echo360 server. 
During a Live Stream class, you can monitor participants. After class, you can see student participation from within your library (specific individual media) or view within an Echo360 course/section (class/lesson).

Individual Media Analytics: See unique (student names) views, dates and times watched, and more click the Analytics tab in your library. 
Course Analytics: See classroom participation and student engagement, and more click the Analytics tab in your Echo360 section. Did you know that you can add a Presentation to a class as supplemental material and embed polls. Or that you can embed polls in a video to check and gauge student learning.

Viewing Video Analytics in Echo360

What does Echo360 Track Video Views After a Class Session? Echo360 tracks ALL usage (video views) regardless of how it was captured Live Stream or recorded. The data includes student names, total views, total view time (duration), number of times a student joined a Live stream or viewed a recording, and the last viewed Date.

How do Video Analytics work? The way Echo360 analytics work is it includes ALL VIEWS whether the students have watched or interacted with the content in the DURING or AFTER class. The analytics aren't real time for video views it does take time to update. All dates/times on the media details page within your Library, are presented in UTC or "universal time code" its not "local time" for either the user's location or the location of the institution.

View Live stream attendance after a live class session.

Access usage Analytics in your Library includes views for embedded media or Echo360 course media.

Managing Your Library Media

Media that you own or content shared with you will always be found on the Library tab, you will always see two panels for your content Collections (top) and Media (bottom). There are multiple ways to manage media in Echo360 before sharing it. Videos can be shared directly to Canvas or with other instructors outside of an Echo360 course, additionally, content can be added into a Collection that can be shared with others; where you can set permissions on what each member is allowed to do.

Each media piece provides a thumbnail preview and can be edited with various commands (e.g., Share, Edit Media, Edit Transcript, Add/Edit a Poll, Edit Details, Make a Copy, Download, Delete), please see the note below on deleting Echo360 content.

Deleting Echo360 Content

Note: When you click "Delete" in your Library or the trash icon in a Course Class, there is a message box that advises you of the deletion, this is the last step before the content is removed. If you are sure you do not need the media, click OK to delete the media, (see sample image below).
Echo360 message box confirming deletion of media
Deleting media from your Library: If you delete media from your Library it is deleted from Echo360, it is permanent! SVSU ITS cannot restore it. Always be cautious before deleting a video from your Library, be sure you no longer need it as the video is removed from all published locations, meaning anywhere its embedded or published classes in an Echo360 course.
Removing media from a Course Class: If you remove media, (e.g., video, presentation, video with polls (interactive media)) from a class it is simply removing the student's ability to access the content. The media is removed from the class along with the associated analytics, it is not from removed from your Library. 

Learn more about managing your media in Echo360 in a dedicated workshop, visit to register.

Edit Your Video or Transcript in Echo360

Edit your video or transcript without the need of downloading software, edits made can always be restored, and if you need to share editing rights with other instructors, you can create a Collection of media and set other permissions for what they are allowed to do with your media.

Transcriptions must be applied when reusing videos, always ensure your videos are ADA Compliant. If Automatic Speech Recognition is not turned on request it to be enabled in your course. 

Helpful Tips for Videos with Transcripts.
  • Ensure that you edit your video first, make any necessary trims or cuts, and then edit and finalize your transcript.
  • Once your videos have transcripts you do not need to request ASR, the transcripts remain on your video unless you delete them. 
  • Did you know? You can add embedded polling to your video.

Sharing Your Media/Content

There are multiple ways you can share content with your students whether you add embedded videos using the Echo360 embed button (a plug-shaped icon within Apps) inside of the Rich Content Editor or publish to an Echo360 course. Both methods do not take up the Canvas course storage because your videos are stored in Echo360. 

Need to share your videos outside of Canvas?  There are two methods for sharing your videos internally (those with an SVSU email address) or externally without one.

  • Microsoft StreamUpload your video(s) to Microsoft Stream, set viewing permissions for specific individuals, specific groups, or allow all individuals with an SVSU email address to view them. Links to your video do not expire.
  • OneDriveUpload your video(s) to OneDrive, set viewing permissions for specific individuals, allow all individuals with an SVSU email address to view your video, or anyone with the link to view them (allows external viewing). Links to your video(s) will expire after 30 days or less, you would need to reshare the video link for longer viewing.

An image: Embedded Media Analytics User Video Views

You can view user analytics within your Echo360 Library. 

Student View LTI Error? Student View in Canvas does not work with Echo360, you will receive an LTI error. 
Sharing Content with other Echo360 users? You can share videos or other content from your library with other Echo360 instructors as long as they have a user account. Sharing doesn't provide users with an email notification of the share, but they can view the media inside of their Library. 

Engagement and Analytics

There are two methods of enhancing student engagement with Echo360 for synchronous or asynchronous classes. You can increase student learning by embedding polls in a video or use the Active Learning Platform (ALP) and its Classroom Tools. The ALP allows students to view the content (video, presentation, interactive media) as needed, instructors can see student participation on who may, or may not be engaged. Learn the different methods on how you can engage students and view their participation (video views and polling responses). 

Embedded Polling (create an interactive poll or quiz)

Embedded Polling in a video (recommended for asynchronous teaching) is a great way to check for student learning. Embedded Polling (interactive media) gate the media students are viewing, they are required to submit their answers before they can continue to watch. There are various question types you can add. Polls can be created new or reused, they store in your Library. There are two different methods of sharing interactive media with students: 

Active Learning Platform (ALP)

An Echo360 course (Active Learning Platform) can be used for scheduled/Live Stream or non-scheduled classes. Having an Echo360 course, allows you to share videos (e.g., scheduled or personal recordings) from your library with students. They can be shared automatically from a scheduled class or added manually (see the blue call-out box below).

The ALP provides other ways to share content with students such as interactive media (videos with polls), or presentations. Along with various ways to engage your students and ensure participation. Instructors can use the Classroom Tools where students can interact with class media, ask questions, participate in Discussion, and respond to polls. The functionality of the Classroom Tools differs slightly for instructors and students, view an image of the Classroom Toolbar, and learn more about using Echo360's virtual classroom player.

Some of the common questions we get asked are provided below. In an Echo360 course, you can:

As a reminder, there are two methods of sharing content to your Echo360 course (ALP):

Post a Video (recording) from your library to your course

Upload a Video to a Class from your library (adds a video to the classes list page). 


What's New with Echo360 (and upcoming enhancements)

Register for the Echo360 What's New workshop for an overview of all news releases to the Echo360 platform offered twice a year. Or keep up to date with improved updates, new tools, and fixes. Enhancements are ~ twice a month apart from holidays and special dates.

Upcoming Deployment schedule:

  • June 14-15, 2022 (4 weeks after the previous) 
  • June 28-29, 2022

June 2022

June 14-15, 2022 (4 weeks after the previous): Various bugs and fixes were made to the platform. No major enhancements.

May 2022

May 17-18, 2022

Consolidated Analytics: A new top-level navigation link in your Echo360 Library allows Instructors to view a consolidated Analytics page, which includes all video views and poll responses for media posted to Canvas, whether you embedded your media or published to an Echo360 course. 

Media Editor now allows you to add, remove, or replace tracks when editing a video; check out how to Add, Remove, and Replace Video or Audio Tracks.

May 03-04, 2022  

Browser-based capture is currently in beta testing (not at SVSU), it will record an application, program window, or screen, your internal or external mic, and camera, it will be accessed from the Echo360 interface, from the Create button (top-menu).

April 2022

April 19-20, 2022

Browser-based capture (no software to download) coming soon to Echo360 with no ETA, stay tuned for more details.

April 05-06, 2022

Several fixes and behind the scenes were addressed. No major enhancement this week.

March 2022

Collections: You can now delegate to members the permission of being able to edit videos and transcripts, along with the ability to create interactive media (video with embedded polls), see Managing Collection Member Rights and Permissions.

Embedded media has a better visual for selecting the media and embed options with an improved workflow. If you have Post permission within a Collection, you will be able to embed media in your course. see Embedding Media in your Course.

February 2022

February 9-10, 2022


  • Microsoft Teams/OneDrive and Echo360 Integration Guide. Allows you to automatically copy recordings to Echo360 from a subscribed Teams channel(s) along with accessing your Echo360 library or course inside of Teams.
  • Collections (formerly named Groups). A better way to organize, share and collaborate with content. With Collections you’ll notice improved membership management and easier access to content in your LMS, with more enhancements coming soon.


January 2022

January. 25-26, 2022


  • Zoom and Echo360 Integration Guide. Allows you to copy recordings from Zoom or start a Zoom meeting inside of Echo360.
  • Users can now apply a Custom Thumbnail/Preview image for Video and Audio Media! The thumbnail is what users see on the media tile in the Library or in a Group. The thumbnail (static image) is also what users see prior to playback, for media posted or embedded outside of Echo360.


  • January. 11-12, 2022
    • Groups Media now also appears in your Echo360 Library – As we continue to work on the improvements to our Groups functionality, users can now access Group media from their Echo360 Library. Providing library visibility of Group media helps streamline viewing and working with that media, removing the need to go to the Groups page to access it.
    • Improved LMS page loading with embedded media: Multiple embedded Echo360 videos on the same page now load only the media initially in view are loaded other player instances on the page is deferred until the viewer has scrolled to their location.
    • Media Activity entry for video restore – The Activity Tab of the media details page for video media now indicates if any user has selected to “Restore to original” for the media. This accompanies existing activity notifications of any other video editing actions that have been taken on the selected media.
    • More accurate duration for inserted media – When using the Insert Media feature of the video media editor, the duration shown in the editor now updates to display the predicted duration of the completed edits, including both inserted and removed segments.
    • Polling Feedback for Screen Readers – For users who use screen readers to interact with Echo360 media, after responding to an interactive media polling question, the instructor-provided feedback is now read to the student immediately after submitting the response, rather than after a subsequent click to “continue” with media playback.

Echo360 FAQs at SVSU

View a compilation of frequently asked questions from helpful tips, solutions, and more.

Need IT Help?

For technical assistance, call the Support Center at 989.964.4225 (x4225), or by email at