ITS has compiled a list of Frequently Asked Questions.

How to Get Help

Create Quick Ticket
Create Canvas Ticket
 Create Ticket (IT Services)
To create a ticket, pick a category and service, answer a few questions, and your request will be routed to the right support group.

The Knowledge Base contains how-to guides, troubleshooting information, and answers to common questions.

You can search the entire portal, search the Knowledge Base, or search the Service Catalog.

 Contact Us

Winter Hours of Operation (Starting Jan 9, 2023)

  • Monday - Thursday: 8:00 AM - 10:00 PM
  • Friday: 8:00 AM - 4:30 PM
  • Saturday & Sunday: 1:00 PM - 5:00 PM 

The IT Support Center is closed when the Zahnow Library is closed.

Location:  Zahnow Library, First Floor
Contact: email:, or call: (989) 964-4225

My Service Requests

Known Problems

Please use the link below to view currently known problems that ITS is working on resolving.

ITS Known Problems

Resources Available For Faculty and Staff

Training Opportunities

Equipment Checkout for Employees 
  • Contact the ITS Support Center to discuss your equipment needs (x4225).

Resources Available For Students

Did you know...

  • SVSU provides access to common software applications used on campus (SPSS, MatLab, ArcGIS, SolidWorks, Office 365 Apps) 
    • SVSU Virtual Computer Labs 
      • If you have a Chromebook, Macbook, or older computer with Internet access, you can access the Virtual Labs using only your web browser (no downloads required). 
    • Available Software for Home Use
      • If you have a good computer system, you can download and run many of the applications.
  • Respondus Lockdown Browser is now available for most Chromebooks  
  • Student Technology Recommendations was compiled for those wanting to buy technology for their coursework

Windows Laptop Checkout for Registered Students Only

  • Short term and long term available
    • Please consider short-term checkouts, so that other students have an opportunity to check out equipment.
  • Book an appointment with the Library for a laptop checkout