ITS has compiled a list of Frequently Asked Questions.

How to Get Help

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 Create Ticket (IT Services)
To create a ticket, pick a category and service, answer a few questions, and your request will be routed to the right support group.

  Self-Help
The Knowledge Base contains how-to guides, troubleshooting information, and answers to common questions.

 Search
You can search the entire portal, search the Knowledge Base, or search the Service Catalog.

 Contact Us

Spring/Summer 2022 Hours of Operation

Monday-Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Sunday: Closed

The IT Support Center is closed when the University is closed.

Location:  Zahnow Library, First Floor
Contact: (989) 964-4225, Toll Free (866) 827-4357 

Known Problems

Please use the link below to view currently known problems that ITS is working on resolving.

ITS Known Problems

Resources Available For Students

Did you know...

  • SVSU provides access to common software applications used on campus (SPSS, MatLab, ArcGIS, SolidWorks, Office 365 Apps) 
    • SVSU Virtual Computer Labs 
      • If you have a Chromebook, Macbook, or older computer with Internet access, you can access the Virtual Labs using only your web browser (no downloads required). 
    • Available Software for Home Use
      • If you have a good computer system, you can download and run many of the applications.
         
  • Respondus Lockdown Browser is now available for most Chromebooks  
  • Student Technology Recommendations was compiled for those wanting to buy technology for their coursework


Windows Laptop Checkout for Registered Students Only

  • Short term and long term available
    • Please consider short-term checkouts, so that other students have an opportunity to check out equipment.
  • Book an appointment with the Library for a laptop checkout

Equipment Checkout for Employees 
  • Contact the ITS Support Center to discuss your equipment needs (x4225).

My Service Requests