ITS has compiled a list of Frequently Asked Questions.

How to Get Help

Create Quick Ticket
Create Canvas Ticket
 Create Ticket (IT Services)
To create a ticket, pick a category and service, answer a few questions, and your request will be routed to the right support group.

The Knowledge Base contains how-to guides, troubleshooting information, and answers to common questions.

You can search the entire portal, search the Knowledge Base, or search the Service Catalog.

 Contact Us

Fall 2021 Hours of Operation

Monday-Thursday: 8:00 AM - 11:00 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: 1:00 PM - 5:00 PM

If the Zahnow Library is closed, the IT Support Center is closed. View Library Hours
The IT Support Center is closed when the University is closed.

Location:  Zahnow Library, First Floor
Contact: (989) 964-4225, Toll Free (866) 827-4357 

Known Problems

Please use the link below to view currently known problems that ITS is working on resolving.

ITS Known Problems

Resources Available For Students

Did you know...

  • SVSU provides access to common software applications used on campus (SPSS, MatLab, ArcGIS, SolidWorks, Office 365 Apps) 
    • SVSU Virtual Computer Labs 
      • If you have a Chromebook, Macbook, or older computer with Internet access, you can access the Virtual Labs using only your web browser (no downloads required). 
    • Available Software for Home Use
      • If you have a good computer system, you can download and run many of the applications.
  • Respondus Lockdown Browser is now available for most Chromebooks  
  • Student Technology Recommendations was compiled for those wanting to buy technology for their coursework

Equipment Checkout for Registered Students Only

  • Short term and long term available
    • Please consider short term checkouts, so that other students have an opportunity to check out equipment.
  • Click Request Resource Button Below
Windows Laptop 109 47
MIFI JetPack 1 40

Counts updated as of 11/02/2021

Equipment Checkout for Employees -
 Contact the ITS Support Center to discuss your equipment needs (x4225).


Request Resource

My Service Requests