During the COVID-19 situation ITS will be posting FAQ information to the knowledge base.

How to Get Help

Create Quick Ticket
Create Canvas Ticket
 Create Ticket (IT Services)
To create a ticket, pick a category and service, answer a few questions, and your request will be routed to the right support group.

  Self-Help
The Knowledge Base contains how-to guides, troubleshooting information, and answers to common questions.

 Search
You can search the entire portal, search the Knowledge Base, or search the Service Catalog.

 Contact Us

Hours of Operation - Note All support is remote only. Limited Library access by appointment only
Sunday 1:00PM - 5:00PM
Monday-Thursday 8:00AM - 11:00PM
Friday 8:00AM - 4:30PM
Saturday 10:00AM - 5:00PM
TECHNOLOGY NEST AMBASSADOR HOURS  
Sunday 1:00PM - 5:00PM
Monday - Thursday 8:00AM - 11:00PM
Friday 8:00AM - 5:00PM
Saturday 10:00AM - 5:00PM

Location:  Zahnow Library, First Floor
Contact: (989) 964-4225, Toll Free (866) 827-4357 


If the Zahnow Library is closed, the IT Support Center is closed. View Library Hours


The IT Support Center is closed when the University is closed.

Known Problems

Please use the link below to view currently known problems that ITS is working on resolving.

ITS Known Problems

Resources Available For Check-Out During COVID-19 Pandemic

Students, Instructors, and Staff

  Still
Available
On Order
or Standby
Checked
Out
Windows Laptop 177 11 339
Web Camera 23 0 88
Headphone 25 0 46
Verizon MIFI JetPack 16 0 101


Instructors and Staff Only

  Still
Available
On Order
or Standby
Checked
Out
Document Camera 8 2 42
Wacom Drawing Tablet 10 0 15
Windows Desktop  0 420 0
22" Monitor 9 400 55
HDMI to DVI cable 42 0 55
Counts updated as of 09/18/2020

 

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