Junk/Quarantine - How to prevent an email from going into quarantine or junk email folder.

Click on the Gear icon (upper right)

Select: View All Outlook settings

Under Settings: Select Mail

Select: Junk email

To mark as safe: under "Safe senders and domains" Select + Add and enter in the email (or you can type the email address in)

Click Save

This is the first step in preventing emails from going into quarantine or junk folders.  Please allow one month for the emails to show up in your email messages.  If the issues persists, please contact the IT Support Center, to investigate the matter further.