Junk/Quarantine - How to prevent an email from going into quarantine or junk email folder.

  1. Open Outlook email within a web browser
  2. Click on the Gear icon at the top right.

  3. Select Mail from the left panel


     
  4. Select Junk email


     
  5. Scroll to the Safe senders and domains category.
  6. Select + Add .  Type an email address (i.e., notifications@instructure.com for Canvas emails)


     
  7. Click Save

This is the first step in preventing emails from going into quarantine or junk folders.  Please allow one month for the emails to show up in your email messages.  If the issues persists, please contact the IT Support Center, to investigate the matter further.
 

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Frequently asked questions specifically regarding Outlook Desktop Version.
There are several common reasons this may happen. Review the sections to identify and resolve the issue.

Rules
Focused Inbox
Junk Email and Allow/Block Sender Lists
Quarantine
Microsoft Outlook is the campus-wide email system for all SVSU students, employees, and alumni. The system uses a spam filter that automatically places suspected spam and phishing messages into a quarantine folder. You can access and review quarantined messages.
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