Outlook:  Managing Quarantined Emails

Microsoft Outlook is the campus-wide email system for all SVSU students, employees, and alumni.  The server implements a spam-content filter that places known spam messages into quarantine holding.  All SVSU email users will receive a daily spam notification report of messages that have been sent to quarantine.  This article instructs how to release legitimate messages that had been inadvertently detected as spam, from quarantine, to your Outlook Inbox.

Quarantine Address

Visit https://protection.office.com/?hash=/quarantine OR spamcheck.svsu.edu to view and release messages at any time.  You do not have to wait to receive the spam notification message.

Spam Notification Message

This daily message is from the address quarantine@messaging.microsoft.com.  It contains a list of all quarantined messages, received by an individual, for that day.   Users have the option to ignore quarantined messages (they will be deleted after 15 days), Block Sender, Release a quarantined message. or Review details of a quarantined message.

Release

1. Click the Release button.
   
   
    
2. In the dialogue box that opens, check the "Report messages to Microsoft for analysis" box if you believe the message was placed in quarantine incorrectly.
3. Click the Release message button.
   
   
    
4. A confirmation box will appear.
   
   
    
5. The message will be delivered to your Inbox.  If you have Rules set, the Rules will be applied to this message. 

Block Sender

Blocked senders are domains and people you don't want to receive email messages from. Messages received from any email address or domain in your blocked senders list are sent directly to your Junk Email folder.

1. Click the Block Sender button.
   
   
    
2. The sender is added to your Block sender list and a confirmation box will appear.  View Outlook Settings to add/remove senders in the list.
   

Review

1. Click the Review button.
   
   
    
2. A browser window will open to the online Quarantine management interface.
   
   
    
3. A list of review options are made available at the top right.

View Message Header

1. Click the View message header button.
   
   
    
2. Message header information is displayed.
   
   
    

Remove from Quarantine

1. Click the Remove from quarantine button.
   
   
    
2. A warning dialogue window will open with text cautioning that the message will be removed from quarantine and will not be sent to a recipient Inbox.
   
    

Preview Message

1. Click the Preview message button.
   
   
    
2. The message will open in an overlay panel.