MS Outlook FAQs

Outlook is SVSU's selected email service.  Although used mainly as an email application, other popular features include a calendar, task manager, and contact manager.  Users can choose between two computer interfaces, Outlook on the Web or Outlook desktop version, or use the Outlook app and stay connected on their mobile device.

This Knowledge Article contains answers to questions that pertain to both the desktop version and Outlook on the Web.  There are other Knowledge Articles that answer frequently asked questions specific to the desktop and web versions in the related article section.

The Outlook app gives you access to your Inbox on your mobile device (i.e., create and accept meeting invitations, add synced shared calendars, and more). It is available for iOS and Android.

General Outlook Questions

Considering single-sign-on, how can others access their email accounts from my computer?

The “best security practice” would be to logout of the computer and have the other individual login on the computer. There is another option to “lock” the workstation and use the Switch User option to allow them to login (keeping your session active in the computer’s memory but requiring your password to have access to it).

Another option is to use the browser’s Private Browsing option. This will allow you to create separate sessions using alternate accounts. See the related Knowledge Article.

How do I configure Outlook on my mobile device?

Android

  1. Tap Play Store on your device.
  2. Search for Outlook.
  3. Tap Microsoft Outlook.
  4. Tap INSTALL.
  5. Tap OPEN.
  6. Tap GET STARTED, Outlook will detect Google accounts if you have them. Tap SKIP.
  7. Enter your SVSU email address, tap CONTINUE.
  8. You may be prompted for Multifactor Authentication to verify your identity.
  9. Tap or swipe through the introductory screens (first-time use recommended) or tap SKIP.
  10. Be patient while the app updates and opens your Inbox.

iOS

  1. Tap App Store on your device.
  2. Search for Outlook.
  3. Tap Microsoft Outlook.
  4. Tap INSTALL.
  5. Tap OPEN.
  6. Enter your SVSU email address, tap Add Account (first-time use). If not, tap the gear icon to open the Menu. Tap Add Account > Add Email Account.
  7. Enter your SVSU email address, tap CONTINUE.
  8. You may be prompted for Multifactor Authentication to verify your identity.
  9. Tap or swipe through the introductory screens (first-time use recommended) or tap SKIP.
  10. Be patient while the app updates and opens your Inbox.

What is Advanced Threat Protection (ATP) for your Email?

ATP consists of two parts, Safe Links and Safe Attachments. Safe Links will prevent you from visiting malicious sites from links in emails or Office documents.

Safe Attachments scans email attachments and checks them for malicious content. Malicious attachments will be removed from the email and replaced with a .txt file.  The .txt file will explain that malware was detected and will provide the name of the file that was removed. See the related Knowledge Article.

Why didn’t I receive an email message into my Inbox?

There are a variety of reasons that a message sent to you may not end up in your inbox.  The most common reasons are:

Rules, Focused Inbox, Junk Email and Allow/Block Sender Lists and Quarantine.  See the related Knowledge Article.

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