MS Outlook FAQs

Outlook is SVSU's selected email service.  Although used mainly as an email application, other popular features include a calendar, task manager, and contact manager.  Users can choose between two computer interfaces, Outlook on the Web or Outlook desktop version, or use the Outlook app and stay connected on their mobile device.

This Knowledge Article contains answers to questions that pertain to both the desktop version and Outlook on the Web.  There are other Knowledge Articles that answer frequently asked questions specific to the desktop and web versions in the related article section.

The Outlook app gives you access to your Inbox on your mobile device (i.e., create and accept meeting invitations, add synced shared calendars, and more). It is available for iOS and Android.

General Outlook Questions

Considering single-sign-on, how can others access their email accounts from my computer?

The “best security practice” would be to logout of the computer and have the other individual login on the computer. There is another option to “lock” the workstation and use the Switch User option to allow them to login (keeping your session active in the computer’s memory but requiring your password to have access to it).

Another option is to use the browser’s Private Browsing option. This will allow you to create separate sessions using alternate accounts. See the related Knowledge Article.

How do I configure Outlook on my mobile device?

Android

  1. Tap Play Store on your device.
  2. Search for Outlook.
  3. Tap Microsoft Outlook.
  4. Tap INSTALL.
  5. Tap OPEN.
  6. Tap GET STARTED, Outlook will detect Google accounts if you have them. Tap SKIP.
  7. Enter your SVSU email address, tap CONTINUE.
  8. You may be prompted for Multifactor Authentication to verify your identity.
  9. Tap or swipe through the introductory screens (first-time use recommended) or tap SKIP.
  10. Be patient while the app updates and opens your Inbox.

iOS

  1. Tap App Store on your device.
  2. Search for Outlook.
  3. Tap Microsoft Outlook.
  4. Tap INSTALL.
  5. Tap OPEN.
  6. Enter your SVSU email address, tap Add Account (first-time use). If not, tap the gear icon to open the Menu. Tap Add Account > Add Email Account.
  7. Enter your SVSU email address, tap CONTINUE.
  8. You may be prompted for Multifactor Authentication to verify your identity.
  9. Tap or swipe through the introductory screens (first-time use recommended) or tap SKIP.
  10. Be patient while the app updates and opens your Inbox.

What is Advanced Threat Protection (ATP) for your Email?

ATP consists of two parts, Safe Links and Safe Attachments. Safe Links will prevent you from visiting malicious sites from links in emails or Office documents.

Safe Attachments scans email attachments and checks them for malicious content. Malicious attachments will be removed from the email and replaced with a .txt file.  The .txt file will explain that malware was detected and will provide the name of the file that was removed. See the related Knowledge Article.

Why didn’t I receive an email message into my Inbox?

There are a variety of reasons that a message sent to you may not end up in your inbox.  The most common reasons are:

Rules, Focused Inbox, Junk Email and Allow/Block Sender Lists and Quarantine.  See the related Knowledge Article.

Details

Article ID: 104998
Created
Thu 4/9/20 3:03 PM
Modified
Tue 3/7/23 3:08 PM

Related Articles (11)

Advanced Threat Protection (ATP) for Email
Microsoft provides an Advanced Threat Protection (ATP) service that delivers SVSU additional safeguards to our existing email security controls. It is composed of two parts Safe Links and Safe Attachments.

Safe Links looks for malicious URLs. Safe Attachments looks for malicious content in email attachments.
Emails - Automatic Replies while out of the office
Forwarding emails when out of the office.
Login to Multiple Office 365 Accounts
It is sometimes necessary to sign into to your SVSU Office 365 account and another (Delta) Office 365 account on the same computer.  You can achieve this by opening a private or incognito browser window.
Outlook Desktop Version FAQs
Frequently asked questions specifically regarding Outlook Desktop Version.
Outlook on the Web FAQs
Frequently asked questions specifically regarding Outlook on the Web.
Outlook: Sharing Folders
Sharing a folder in Outlook allows multiple people access to messages for the purpose of reference, efficiency in replying to important office email and other shared office tasks.  There are two parts to sharing a folder successfully; part one involves sharing a specific folder, part two involves making the higher-level folders visible.
Outlook: Top reasons you aren’t receiving an email message in your Inbox
There are a variety of reasons that a message sent to you may not end up in your inbox.  The most common reasons are:

Rules
Focused Inbox
Junk Email and Allow/Block Sender Lists
Quarantine
Outlook: Use Scheduling Poll to Schedule Meetings
Scheduling Poll app integrates with your Outlook calendar and is easy to use. The Scheduling Poll app provides the organizer a convenient way to schedule appointments with attendees of calendars you have available to you and propose meeting times to people outside of the organization.
Outlook:  Managing Quarantined Emails
Microsoft Outlook is the campus-wide email system for all SVSU students, employees, and alumni.  The server implements a spam-content filter that places known spam messages into quarantine holding.

CAUTION: Execute extreme caution when viewing these messages. They have been held in quarantine for a reason. Many times because these messages are associated with SPAM or Phishing activity. Do not click links or open attachments contained within the messages.