MS Outlook FAQs

Outlook is SVSU’s official email service. While primarily used for email, it also includes helpful features like a calendar, task manager, and contact manager.

You can access Outlook in several ways:

  • Outlook on the Web

  • Outlook Desktop Application

  • Outlook Mobile App (available for iOS and Android)

This Knowledge Article covers common questions related to both the desktop and web versions of Outlook. For more specific help, check the Related Articles section for guides tailored to each version.

General Outlook Questions

How can someone else access their email on my computer, considering single sign-on (SSO)?

The best security practice is to log out of the computer and have the other person sign in with their own credentials.

Alternatively, you can:

  • Lock the workstation (Windows + L) and use the Switch User option. This allows someone else to sign in without ending your session (your session remains in memory and requires your password to access).

  • Use a private/incognito browser window, which allows separate sign-in sessions without affecting your current login.

➤ See the related Knowledge Article

How do I configure Outlook on my mobile device?

Android

  1. Tap Play Store on your device.
  2. Search for Outlook.
  3. Tap Microsoft Outlook.
  4. Tap INSTALL.
  5. Tap OPEN.
  6. Tap GET STARTED, Outlook will detect Google accounts if you have them. Tap SKIP.
  7. Enter your SVSU email address, tap CONTINUE.
  8. You may be prompted for Multifactor Authentication to verify your identity.
  9. Tap or swipe through the introductory screens (first-time use recommended) or tap SKIP.
  10. Be patient while the app updates and opens your Inbox.

iOS

  1. Tap App Store on your device.
  2. Search for Outlook.
  3. Tap Microsoft Outlook.
  4. Tap INSTALL.
  5. Tap OPEN.
  6. Enter your SVSU email address, tap Add Account (first-time use). If not, tap the gear icon to open the Menu. Tap Add Account > Add Email Account.
  7. Enter your SVSU email address, tap CONTINUE.
  8. You may be prompted for Multifactor Authentication to verify your identity.
  9. Tap or swipe through the introductory screens (first-time use recommended) or tap SKIP.
  10. Be patient while the app updates and opens your Inbox.

What is Advanced Threat Protection (ATP) in Outlook?

ATP is a security feature that protects your inbox in two ways:

  • Safe Links: Blocks access to malicious websites in emails or Office documents.

  • Safe Attachments: Scans attachments for malware. Harmful files are removed and replaced with a .txt file explaining what was detected and which file was removed.

➤ See the related Knowledge Article

Why didn’t an expected email arrive in my inbox?

Common reasons include:

  • Email rules you've set

  • Focused Inbox filters

  • Junk Email folder

  • Blocked senders list

  • Quarantine (security filtering)

➤ See the related Knowledge Article

Print Article

Related Articles (11)

Advanced Threat Protection (ATP) for Email
Microsoft provides an Advanced Threat Protection (ATP) service that delivers SVSU additional safeguards to our existing email security controls. It is composed of two parts Safe Links and Safe Attachments.

Safe Links looks for malicious URLs. Safe Attachments looks for malicious content in email attachments.
Emails - Automatic Replies while out of the office
Forwarding emails when out of the office.
Login to Multiple Office 365 Accounts
If you need to access your SVSU Office 365 account and another Office 365 account (such as a Delta account) on the same computer, use a private or incognito browser window. This allows you to sign in to a second account without interfering with your current session.
Outlook - Clean Up and Organize Your Email
Choose how to handle incoming messages in a few different ways within Outlook on the web or the New Outlook (desktop app) must be toggled on.
Outlook Desktop Version FAQs
Frequently asked questions specifically regarding Outlook Desktop Version.
Outlook on the Web FAQs
Frequently asked questions specifically regarding Outlook on the Web.
Outlook: Email Not Appearing in Inbox
There are several common reasons this may happen. Review the sections to identify and resolve the issue.

Rules
Focused Inbox
Junk Email and Allow/Block Sender Lists
Quarantine
Outlook: Sharing Folders
Sharing a folder in Outlook allows multiple team members to access email messages for easier reference, faster response times, and improved collaboration on shared office tasks.
To share a folder successfully, the owner must follow two key steps:
Outlook: Use Scheduling Poll to Schedule Meetings
Scheduling Poll app integrates with your Outlook calendar and is easy to use. The Scheduling Poll app provides the organizer a convenient way to schedule appointments with attendees of calendars you have available to you and propose meeting times to people outside of the organization.
Outlook:  Managing Quarantined Emails
Microsoft Outlook is the campus-wide email system for all SVSU students, employees, and alumni. The system uses a spam filter that automatically places suspected spam and phishing messages into a quarantine folder. You can access and review quarantined messages.
Loading...