Outlook on the Web FAQs


Outlook on the web features your SVSU email, calendar, contacts, and more, it is accessed in your web browser and accessible anytime, anywhere, from any computer with an Internet connection. 

On this page, find answers to common questions when using Outlook on the web.

Article Sections

How to get started with Outlook web app

Outlook's web app easy to use interface allows you to access to your email, calendar, contacts, and management functionalities for each tool.

MS Outlook on the Web support page

How to log in to Outlook on the Web

Your SVSU mail, calendar and address books can be accessed through a up to date web browser of your choice (e.g., Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari, ) on a Mac or PC computer.  Access your email from one of these pages:


  1. Go to www.svsu.edu
  2. Click mySVSU
  3. Login with your SVSU credentials and verify MFA if prompted.


  1. Go to www.svsu.edu
  2. Click Quicklinks
  3. Select Email
  4. Login with your SVSU credentials and verify MFA if prompted.

Microsoft 365 home

  1. Go to outlook.office.com
  2. Login with your SVSU credentials and verify MFA if prompted.

How to log in to another Office365 account that I have from another job or organization, such as Delta.

Use the browser's Private Browsing option. This will allow you to create separate sessions using alternate accounts. View the related Knowledge Article on this topic (right side of this page.)

How to make a desktop shortcut to Outlook on the Web

You can make a desktop shortcut to Outlook on the Web, from any browser, rather than going through Quicklinks or mySVSU. 

  1. Go to Outlook on the Web in any browser.
  2. Click and drag the icon, before the URL, in the address bar, to your desktop.
  3. The default description of your newly created icon is “Mail- Your Name - Outlook”. 
  4. Rename the email shortcut (if desired).

How to add a signature

A signature file is text that inserts itself at the end of your email. It usually contains your contact information so that recipients can identify your messages and contact you as necessary. The simplest way is to go to your Outlook settings, click the gear or cogwheel (top-right).

MS email signature support page

How to set up an automatic reply

Auto-reply messages are excellent for immediately alerting those sending an email to you, especially if there will be delays in a reply due to an absence or vacation. Turn on auto-reply to tell senders when you are on vacation or out of the office and who will be answering questions, on your behalf, in the short-term. The emails sent to you will still be sent to your inbox.

MS automatic reply support page

How to create a rule to organize incoming messages?

A rule can perform a specific action on an email as it is received based on criteria that you set. For example, if you want emails from John Smith moved into a folder named "John Smith" when the email is received, you can set that up. You can also forward emails to other accounts, delete them, etc.

How to manage my address book / contacts in the People app?

Create Contacts and Contact Lists to help you stay in touch with your important contacts.

MS contacts support page

How to set the default attachment location for messages I send?

When choosing an attachment, you can also choose to store the attached file in OneDrive or attach a copy of the file.  If you choose to store the file in OneDrive, the share permissions may not work for people outside of SVSU. 

MS attachment support page

How do I share a folder with other people?

Sharing a folder in Outlook allows multiple people access to messages for reference, efficiency in replying to important office email and other shared office tasks.  There are two parts to sharing a folder successfully; part one involves sharing a specific folder, part two involves making the higher-level folders visible.  View the related Knowledge Article on this topic.

How do I open another mailbox and "Send on Behalf Of" that account?

Some employees have access to other, shared mailboxes. For example, if you work in the IT Support Center, you may have access to the support@svsu.edu email address. Access to this mailbox would need to be approved by the owner of the mailbox and set up by a system administrator. 

How do I enable an email signature for another mailbox and set automatic replies?

To set automatic replies for a service or shared mailbox, you must have Full access and Send As permission to the mailbox. If you don't, or are unsure, have your supervisor contact the IT Support Center.

You must open the service or shared mailbox into its own window as discussed in the instructions for opening another mailbox, above.  Once the service or shared mailbox tab opens, the settings feature for that mailbox can be accessed from the top, right by clicking the gear icon. Create an email signature or automatic reply for the service or shared account, just as you would your own.  Just make sure you are in the correct tab for the other mailbox.

How to restore an email or folder deleted by mistake

Messages that have been deleted move to the Deleted Items folder.  They remain there for five years unless you manually empty your Deleted Items folder or delete select messages.  Outlook allows you to recover messages that have been removed (emptied) from the Deleted Items folder within the past 14 days.

MS deleted items support page

How can I fully log out of email?

To fully close/exit your email session, close the browser or browser tab.

How can I add another calendar?

Open the Calendar tool in Outlook on the web. In the search bar (top middle of the screen) type in a person’s name or shared mailbox name then choose the calendar icon to Add Calendar, (see the sample image below). The newly added calendar will appear in the left panel under People's Calendar. If you have permissions to a person’s calendar you can see details.

Outlook on the web - Calendar tool - How to add a calendar


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Article ID: 106732
Mon 5/4/20 7:39 PM
Wed 6/12/24 3:22 PM

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