Junk/Quarantine - How to prevent an email from going into quarantine or junk email folder.


To prevent an email from going into Quarantine or Junk email.


  1. Open Outlook email within a web browser
  2. Click on the Gear icon at the top right.

  3. Select View All Outlook settings

  4. Select Mail from the left panel

  5. Select Junk email

  6. Scroll to the Safe senders and domains category.
  7. Select + Add .  Type an email address (i.e., notifications@instructure.com for Canvas emails)

  8. Click Save

This is the first step in preventing emails from going into quarantine or junk folders.  Please allow one month for the emails to show up in your email messages.  If the issues persists, please contact the IT Support Center, to investigate the matter further.



Article ID: 98728
Wed 2/19/20 9:13 AM
Tue 3/7/23 10:16 AM

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