Users may occasionally encounter technical issues when transitioning between docked and undocked laptop use, or when switching between Wi-Fi networks in various locations. Fortunately, many of these issues have simple, user-friendly solutions.
Please review the best practices listed below for assistance in resolving common device problems.
Additionally, refer to the accompanying video video for a step-by-step overview of setting up and configuring a Dell docking station.
Managing Files
-
Save Files Immediately
When working on projects or documents in Word, PowerPoint, Excel, or other Office applications, save your file as soon as it is opened to prevent data loss. Whenever possible, enable the AutoSave feature to ensure your work is continuously backed up. Saving files to OneDrive automatically enables AutoSave. Click here for instructions on enabling AutoSave in Word. All Office 365 applications have a similar placement for the AutoSave toggle.
-
Limit the Use of Flash Drives
Avoid using flash drives for storing active or working documents. Flash drives should be used only for quick file transfers, as they are not reliable for long-term storage or ongoing work.
-
Be Mindful of Your Network Connection
Before closing your laptop or moving to a different location (on or off campus), be sure to save and close all open documents. Reopen them only after connecting to the new location’s Wi-Fi network. This is especially important when working with files stored on intranet drives (e.g., J:), as unsaved changes may be lost if the connection is disrupted.
Moving your Laptop: Un-Docking/Docking
-
Close All Windows
When disconnecting from a multi-monitor dock and switching to your laptop’s built-in display, open program windows may not automatically reposition. They might remain “off-screen,” as if still displayed on a second or third monitor. To resolve this, close the application and reopen it—it will then open within the current display configuration. If the window is not visible, right-click the application icon on the taskbar and select “Close all windows.”
-
Display Order
If you use multiple docking stations (e.g., at home or in different offices), you may encounter display layout issues when moving between setups. Upon reconnecting at a new location, your displays may appear out of order. To correct this, go to Display Settings and rearrange the screen layout to match your preference. Click here for step-by-step instructions on adjusting display settings.
-
Restart After Moving Locations
After closing and transporting your laptop—whether across campus or between home and work—you may experience connectivity issues. This can occur when the computer sleeps on one Wi-Fi network or access point and wakes up in a different one. Performing a full restart typically resolves these connection problems.
Other Issues
-
Shut Down Regularly
To maintain optimal performance, shut down your Windows or Mac computer at least twice per week. Regular shutdowns help clear memory and apply system updates.
-
Dock Cable Troubleshooting
If you're experiencing issues with connected peripherals—such as monitors, printers, speakers, or microphones—try unplugging and reconnecting the USB-C dock cable (the cable that connects your laptop to the docking station). Click here to view an image of this cable.
- Turn it Off and Back On Again!
If a problem persists or occurs repeatedly, a simple restart can often resolve it. Restarting helps refresh system processes and restore normal functionality.