Search the Knowledge Base to find Articles relating to computer hardware and software services. Services for PC's, Laptops, Tablets, Macs, Printers and Printing, and Software like Adobe, SPSS, etc.

Articles (19)

Access ImageNow on Mac

Access ImageNow on Mac.

Add New User To An Encrypted Mac

The Mac FileVault encryption solution does not allow new user profile creation to happen automatically.  The process requires two people - one user who currently uses the device, and the other being the new user needing access to use the device.

Clear Your Web Browser's Cache and Cookies and History

Find instructions for clearing the cache and cookies for Chrome, Firefox, Edge, or Safari for your desktop or mobile device.

Error: Assistive Technology not found: com.sun.java.accessibility.AccessBridge

The error originates when the new PaperCut client is installed and the user also has ImageNow.

FileVault Password is not Syncing with AD Password

Steps to address when the FileVault password is not syncing with AD password.

How to Install a Network Printer for Windows

Instructions for installing a printer driver on a Windows office computer.

Install Office 365 on a Home Computer

SVSU faculty, staff and students can download and install the Office 365 suite on their home Win, Mac computers, or smart devices.

iPad Encryption and Setup

University security policies require devices to be encrypted, which this article addresses.

Laptop Video Tutorials and FAQs

Video links to illustrate how to connect equipment, and FAQ on laptop use.

Mac Printer Installation

Instructions for adding a print queue / printer to a Mac computer.

Microsoft Office error on Mac Run-time error 453

Microsoft Word error Run-time error 453.

Resetting Mac Keychain

On occasion, system password changes can lead to a broken Keychain on a Mac computer.  This often occurs when a user bypasses the prompt to update the Keychain password by clicking cancel, or by entering the wrong password.

Software

Details of Software:
Available - On Campus, for Home Use and an A-Z Listing
How to Install - On Campus, Home Use
For Computer Labs

SPSS blank screen or error at launch: : The application has failed to start because its side-by-side configuration is incorrect.

There is a known potential issue where after installing SPSS that it either fails to launch (just a blank screen) or it has an error pop-up stating the side-by-side configuration is incorrect.

Student Technology Recommendations

SVSU provides access to computers throughout campus (open access areas and kiosks near print release stations); students and their families often ask what kind of computers they might need for their coursework and we have some recommendations.

SVSU Standard Computer Hardware

SVSU standard computer & laptop ordering information, including add-ons/extras and printers.

Unable to Access Off-Campus Internet on Mac

This troubleshooting guide addresses those situations where Mac computers cannot access the internet from off-campus