Search the Knowledge Base to find Articles relating to computer hardware and software services. Services for PC's, Laptops, Tablets, Macs, Printers and Printing, and Software like Adobe, SPSS, etc.

Articles (25)

Pinned Article Print Policies and Guides (3.6-1)

SVSU offers print management services to current students and employees. This article contains information on where and how to print on campus, as well as policies and procedures on your printing account.

Access ImageNow on Mac

Access ImageNow on Mac.

Add New User To An Encrypted Mac

The Mac FileVault encryption solution does not allow new user profile creation to happen automatically.  The process requires two people - one user who currently uses the device, and the other being the new user needing access to use the device.

Admin by Request

When a user has a need to install software or run an application with administrative privileges, the user invokes the Administrator Access feature on a Mac or the "Run As Admin" feature on Windows. Currently reserved for faculty and select situations. If you have a software installation need, fill out the appropriate ticket for ITS assistance.

Apple Mac OS Updates

Information about installing Apple Mac OS updates.

Clear Your Web Browser's Cache and Cookies and History

Find instructions for clearing the cache and cookies for Chrome, Firefox, Edge, or Safari for your desktop or mobile device.

Dell Dock doesn't work

There are times where the Dell docking station might seem like it has failed or does not work.  There are common steps to consider, and one last step that might resolve it.

Error: Assistive Technology not found:

The error originates when the new PaperCut client is installed and the user also has ImageNow.

How to Install a Network Printer for Windows

Instructions for installing a printer driver on a Windows office computer.

Install Microsoft 365 on a Home Computer

SVSU faculty, staff and students can download and install the Office 365 suite on their home Win, Mac computers, or smart devices.

iPad Encryption and Setup

University security policies require devices to be encrypted, which this article addresses.

Laptop Video Tutorials and FAQs

Video links to illustrate how to connect equipment, and FAQ on laptop use.

Mac Account Lockout Requiring Recovery Key

Mac user passwords can get out of sync when changing Active Directory password. This document contains steps to be performed by an administrator account.

Mac Printer Installation

Instructions for adding a print queue / printer to a Mac computer.

Microsoft Office error on Mac Run-time error 453

Microsoft Word error Run-time error 453.

Resetting Mac Keychain

On occasion, system password changes can lead to a broken Keychain on a Mac computer.  This often occurs when a user bypasses the prompt to update the Keychain password by clicking cancel, or by entering the wrong password.


Details of Software:
Available - On Campus, for Home Use and an A-Z Listing
How to Install - On Campus, Home Use
For Computer Labs

Software - How to Install Available Software on University-Owned Computers

Several common or standard/approved software applications are made available to employees to install on their office computer system

Software Available on Campus (Install)

This article covers software that is available on campus in A-Z list.

Software Purchasing and Installation Policy (3.1-1)

Software compliance and procurement/installation policy and procedures for university-owned equipment

Student Technology Recommendations

SVSU provides access to computers throughout campus (open access areas and kiosks near print release stations); students and their families often ask what kind of computers they might need for their coursework and we have some recommendations.

SVSU Standard Computer Hardware

SVSU standard computer & laptop ordering information, including add-ons/extras and printers.

Unable to Access Off-Campus Internet on Mac

This troubleshooting guide addresses those situations where Mac computers cannot access the internet from off-campus

University Communications Ricoh Printer setup

Instructions to install UComm printer driver and configure pre-sets for applications

Windows 11 Device Readiness at SVSU

Windows 11 Ready and Non-compatible systems