Print Management Policy & FAQs

Tags print

SVSU offers print management services to current students and employees. Print management allows you to monitor your usage of print services and add more pages to your print balance.

Enrolled students will automatically get their personal print account balance set at the beginning of the semester (see allocations below). Employees will not have personal print accounts; as printing is automatically charged against department accounts. Printed or copied pages are charged against accounts (black and white pages are 0.05 each, color is 0.30 each).

Print Allocation Chart


What print services are available to me?

In order to view your print account and services, you must log into the website with your SVSU username and password.

  1. Using a web browser, visit vPrint / Papercut Login Page
  2. Log in with your SVSU username and password
  3. Click Log in.

You'll be taken to a summary of your printing activity with links to the various functions on the left.
Functions include the following:

  • Transaction History
  • Jobs Pending Release
  • Web Print
  • Purchase Additional Pages
  • View SVSU's Print Policy
  • Log Out
VPrint Login Graphic

Other Printing FAQs

How will I know when I need to buy more pages?

You will be emailed when your print balance drops below $1.00. You can also log into http://vprint.svsu.edu at any time to check your balance.

My document won't print, but I have money in my print balance.

All technical printer issues aside, if you print a document and the cost of the pages exceeds the amount of print balance you have remaining, your job will not print. Check your print balance and buy more pages.

I have a huge print job and more than enough money in my print balance and my stuff won't print.

It may be the total number of pages of your print job. Does your total job exceed 100 total pages? Break up large print jobs into smaller ones of less than 100 pages each.

Can I get a refund of my print balance?

No, print balances cannot be refunded. After your semester allotment is depleted, buy just enough for what you need. See SVSU's printing policies linked from http://vprint.svsu.edu for more information.

I went to release my web print job and it's not there, but it was earlier.

Documents placed in a print queue will be held there for 24 hours. Please release your documents in a timely fashion. Documents not released within 24 hours will automatically be purged. You will be sent a warning email 5 minutes before it will be purged.

I printed some pages in error, or of poor quality. Can I get a refund?

Yes. You can bring the erroneous or poor quality pages to the IT Support Center in Zahnow library, 1st floor. A person in that office will decide if the pages should be refunded or not, and if so, will reimburse your print balance.

What is an XPS document?

An XPS document is similar to a PDF, and for those who don't have an option to print to PDF, or those not printing an Office document (e.g. Visual Studio code), it allows you to use the campus web printing.

How do I make an XPS document and print it?

Similar to making a PDF, an XPS is created by "printing" to the Microsoft XPS Document Writer. Installed by default on Windows 7 and 8 computers, with the document open, choose to print to the "Microsoft XPS Document Writer," and save the XPS file in a place that you can easily find, like the Desktop. Then upload that document to the website, http://vprint.svsu.edu, for web printing.

How do I add more pages to my personal account?

Pages can be purchased at Campus Financial Services in Wickes, at the Zahnow Library main desk, or online any time with a credit or debit card. Here's how to purchase additional pages online.

  1. Click Purchase Additional Pages Online.
  2. View your current balance to determine how many additional pages you will need. Remember, each black and white page is 5¢, and each color page costs 30¢.
  3. Choose an amount to add from the drop-down menu.
  4. Click Add Value.
    You will be taken to CASHnet where you can make your purchase.

 

Where are the student print release printers located?

Papercut - Print Release Locations

Details

Article ID: 86855
Created
Fri 9/13/19 2:49 PM
Modified
Wed 10/9/19 1:51 PM