Error: Assistive Technology not found:

Assistive Technology error w/PaperCut

Customers running any program that has the Java Access Bridge feature enabled may see this error when attempting to run the PaperCut User Client software. We’ve seen this issue with ImageNow from Perceptive Content solutions, but this is not the only app that might cause this. This error may also be caused by other ‘screen reading’ applications.

If you have Perceptive Content installed, follow these instructions:  

The best fix for this problem is to disable the Access Bridge technology in the Java configuration files. To do this, follow these steps:

  1. Navigate to C:\Users\<username>
  2. Open the file called using a standard text editor (Notepad is fine)
  3. Find the following lines in the config:
    2. screen_magnifier_present=true
  4. Add a hashmark (#) in front of theses lines
  5. Save your changes to the file, restart the computer.


Print Article


Article ID: 126558
Wed 1/27/21 8:24 AM
Tue 4/5/22 8:39 AM