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A unauthorized error displays in Canvas or other locations where a public link was previously used. Media stored in EchoVideo must be shared with students by embedding media in Canvas content type (e.g., Page, Discussion, Assignment, etc.) or publishing to an EchoVideo course(s).

404 Not Found error message displays in Canvas (e.g., page, discussion, assignment, etc.) when EchoVideo content has been deleted from your Library.

The LTI error displays in Canvas when an instructor uses Student view when trying to view EchoVideo content. The ability for instructors to see the student perspective is a feature that is coming toward the end of 2023.

Microsoft Word error Run-time error 453.

The error originates when the new PaperCut client is installed and the user also has ImageNow.

To report an Open / Lab printer issue.