EchoVideo: Unauthorized Error (displays if you used public links)

Overview: Public links and embed code no longer work with EchoVideo

If you used public links or old embed code to share your videos with students in Canvas or other locations, the video link is no longer accessible. The following error message displays "Unauthorized. You must be authenticated to access this page.

Unauthorized Error Message (seen by instructors and students)

403 Forbidden Error screen message

How do I Determine a EchoVideo Public Link?

You can identify an whether a link is for EchoVideo by hovering over the link with your mouse and examine the website address. View the sample image below.

Echo360 Public Link sample - (start) (middle) media/ebaf1365-7c2b-4422-8bb2-90aa55298cf3 (ends with)	/public

How do I edit and remove external links in the Canvas as an instructor? 

Once you have identified your public links, you will need to remove them, see the Canvas help articles below:

How do I share videos with my students in Canvas?

You can embed your video(s) in Canvas or share your videos to an EchoVideo course, there are two methods:

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Article ID: 137353
Mon 8/30/21 2:05 PM
Wed 4/24/24 12:18 PM