Echo360 403 Forbidden - Error Message (displays if you used public links)

Overview: Public links and embed code no longer work with Echo360

If you used public links or old embed code to share your videos with students in Canvas or other locations, the video link is no longer accessible. The following error message displays "403 Forbidden: Sorry but this link has been deactivated. Please contact your instructor or administrator.

403 Forbidden Error Message (seen by instructors and students)

403 Forbidden Error screen message

How do I Determine a Echo360 Public Link?

You can identify an whether a link is for Echo360 by hovering over the link with your mouse and examine the website address. View the sample image below.

Echo360 Public Link sample - (start) (middle) media/ebaf1365-7c2b-4422-8bb2-90aa55298cf3 (ends with)	/public

How do I edit and remove external links in the Canvas as an instructor? 

Once you have identified your public links, you will need to remove them, see the Canvas help articles below:

How do I share videos with my students in Canvas?

You can embed your video(s) in Canvas or share your videos to an Echo360 course, there are two methods:


Article ID: 137353
Mon 8/30/21 2:05 PM
Fri 2/3/23 11:52 AM