Search the Knowledge Base to find Articles and Information relating to ITS Policies and Procedures.

Articles (6)

Creating a Major Incident Ticket and Adding Child Tickets

The purpose of a Major Incident is to link "like" tickets together to streamline incident management during large production down (break-fix) issues affecting multiple people and/or systems.  Incident management is intended to be a very fast process, helping users get back up and running—with workarounds if need be—to address break-fix issues.

ITS Time Tracking

On-call Remediation Time Tracking is currently available on all Network and System Admin related Services.  If you are involved in an approved on-call remediation record the amount of time you spent on these tickets or tasks (events) after hours.

Information Security Time Tracking is currently available on all Information Security related Services.  If you are involved in any Information Security Services you should record the amount of time you spent on these tickets or tasks (events).

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MFA Oath Token - Assignment to Individuals

MFA Oath Token - Assignment to Individuals

Print Management Policy & FAQs

SVSU offers print management services to current students and employees.

Tech Access Network Indicator Use

This is an internal ITS article explaining the use of the tech access network indicator.