ITS Time Tracking

Purpose

The purpose of ITS Time Tracking is to document the amount of time spent on specific services related to On-call Remediation and Information Security Tickets.  On-call Remediation is to document the after hours worked so that payroll can be notified.  Due to the amount of time being spent on Information Security Tickets our goal is to document (not down to the minute) the amount of time spent on Information Security Tickets in order to gain an understanding of where and how resources are allocated to these tickets (events).

Policy / Procedure

On-call Remediation Time Tracking is currently available on all Network and System Admin related Services.  If you are involved in an approved on-call remediation record the amount of time you spent on these tickets or tasks (events) after hours.

Information Security Time Tracking is currently available on all Information Security related Services.  If you are involved in any Information Security Services you should record the amount of time you spent on these tickets or tasks (events).

We are not asking you to keep a running log of time spent on tickets!  We are asking that at the end of the day, the completion of a ticket or task, or other convenient time, that you record the amount of time that you spent on the specific ticket or task (event).

There are multiple ways to record the time you spent on a specific ticket or task (event):

From the General tab on the ticket you can scroll down to Actual Hours and click the number.  This will open the T&E tab on the ticket.

Within the T&E tab on the ticket you can select +Add Time, select the appropriate Time Type for the ticket, add time to the Hours box, select the date in the Time Date box, and add a Description of what you did.

From the TDNext Waffle Menu select Time & Expenses, tickets that you have already entered time on will show, you can add additional time here.  If you need to add time to a ticket that does not show, select +Time, select the Ticket tab and search for the ticket you wish to add time to, select the appropriate Time Type and add your time.

If you have an existing ticket that was created prior to the implementation of ITS Time Tracking that needs to have time added to it: select the T&E tab and click on Click to add time types.  Select +Add and select the time type that needs to be tracked for this ticket.  Then follow the instructions above to add time to the ticket.

Details

Article ID: 96382
Created
Thu 1/23/20 2:58 PM
Modified
Mon 2/17/20 9:07 AM