Services A-Z (119)
Information Technology Services (ITS) / Account Management
New accounts, requests for access to department shares, email, or other technology resources.
University Communications / Marketing / Apparel & Gift Items
University Communications / Marketing / Business Cards & Stationery
The following information provides costs for business cards that are printed on one side. For custom designs, contact University Communications at ext. 4039.
Information Technology Services (ITS) / Email & Calendar
Non-person related calendars, e.g. meeting/conference rooms, audio-visual equipment, project, or vacation calendars.
University Communications / Marketing / Photography
Faculty and staff may check-out designated cameras free of charge, but are responsible for any damaged, lost or stolen equipment and accessories.
University Communications / Marketing / Video Production
Faculty and staff may check-out designated cameras free of charge, but are responsible for any damaged, lost or stolen equipment and accessories.
Information Technology Services (ITS) / Classroom Support & Instructional Training
Canvas is SVSU's Academic Learning Management System. Occasionally, non-academic departments use Canvas for Administrative Training.
University Communications / Cardinal Success Stories
Information Technology Services (ITS) / Classroom Support & Instructional Training
Classroom technology is crucial to learning, report issues with it here.
Information Technology Services (ITS) / Classroom Support & Instructional Training
If you have general questions about Classroom Technology, use this service.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
SVSU currently supports Azure, Amazon (AWS) and Office 365 Cloud Services.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
If you have data in Colleague that needs to be changed and it cannot be done via a Colleague form/mnemonic, create a service request under this category.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
If you find two or more records in Colleague for the same person, please report it so IT Services can mark one as a duplicate.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
If you need general assistance with Colleague, use this service.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and get an error indicating that it's locked, first try contacting the person specified who has the record open. If you are unable to resolve the issue yourself, create a ticket.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
Request Colleague items to be moved from test1 to production or from development to test1. (ITS use only)
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
Request assistance with Colleague printing and/or EasySpooler.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
This service is used by ITS to track Colleague software updates.
Information Technology Services (ITS) / Information Security
Use this form to request assistance from Information Security for Compliance & Standards.
Information Technology Services (ITS) / Information Security
Use this service if your account has been compromised, you fall for a phishing scam or other reasons that you believe may have compromised your account. CHANGE YOUR PASSWORD IMMEDIATELY -
https://appsc.svsu.edu/passwordselfservice/.
Information Technology Services (ITS) / Hardware, Software & Printing / Computer Hardware & Printers
Report broken or non-functioning devices that need to be fixed or replaced (offices, labs, podium computers, kiosks). Report items like PC, Mac, and their peripherals, Digital Signs/TVs.
Information Technology Services (ITS) / Hardware, Software & Printing / Computer Hardware & Printers
Request assistance for equipment moves/relocation, hardware/software installation, virus removal, rebuilding/re-imaging system for a new user, recycling equipment, consultation services.
Information Technology Services (ITS) / Classroom Support & Instructional Training
Find information about reserving computer labs and where students can access computer resources.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
CROA, Colleague Reporting and Operating Analytics, is a tool to write reports from Colleague data.
Information Technology Services (ITS) / Network, Servers & Storage / Network
This is an internal form for ITS only! Data Center / Data Closet Access must be approved by the Executive Director of ITS or their delegate.
Information Technology Services (ITS) / Network, Servers & Storage / Network
Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.
University Communications / Communications / Advertising / Digital
Information Technology Services (ITS) / Classroom Support & Instructional Training
If you would like to cancel a scheduled class session or multiple class sessions, please fill out this form so we can process your request.
Information Technology Services (ITS) / Classroom Support & Instructional Training
Echo360 lecture capture is SVSU's chosen video capture system.
Information Technology Services (ITS) / Classroom Support & Instructional Training
To have Echo360 added to your course or installed in a classroom you will need to fill out this form each semester. Please allow up to 10 business days for the request to be completed.
Information Technology Services (ITS) / Information Security
Use this service to request an Office 365 eDiscovery.
Information Technology Services (ITS) / Email & Calendar
An additional name for your email account. Note: A valid reason is required.
Information Technology Services (ITS) / Email & Calendar
Request assistance with email.
Information Technology Services (ITS) / Email & Calendar
A mailbox that multiple users can use (typically for departments).
University Communications / Communications / Media Relations/Publicity
Information Technology Services (ITS) / Account Management
When an employee leaves the University, their supervisor can request access to their email. If the employee leaving is retiring, an alumni, student or continuing as an adjunct faculty, they will be given a new username for email access.
Information Technology Services (ITS) / Administrative & Business Systems
Request access deactivation for Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).
Information Technology Services (ITS) / Administrative & Business Systems
Request access to Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).
Information Technology Services (ITS) / Classroom Support & Instructional Training
Short term equipment checkouts can be requested (as long as availability exists)
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
SVSU offers 3 methods of application integration: ADFS, LDAP and Shibboleth. If you are considering a third party application that will need SVSU authentication you will need to Request Assistance with Federated Services.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
SVSU offers 3 methods of application integration: ADFS, LDAP and Shibboleth. This service is for ADFS/Shibboleth.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
SVSU offers 3 methods of application integration: ADFS, LDAP and Shibboleth. This service is for LDAP.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
Use this service to request a file be restored from a file server (e.g. J:Drive, M:Drive, etc.). OneDrive files can only be restored by the user.
Information Technology Services (ITS) / Network, Servers & Storage / Network
SVSU uses a firewall to monitor incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.
Information Technology Services (ITS)
If you cannot determine which service to use, pick this one.
University Communications / General Help
If you cannot determine which service to use, start with this one.
University Communications / Marketing / Graphic Design
Information Technology Services (ITS) / Hardware, Software & Printing
Request additional purchase information for Hardware, Software or Printer purchasing information.
Information Technology Services (ITS) / Information Security
Use this service to request assistance from Information Security for compromised accounts or systems that need further investigation to determine the extent of the compromise.
Information Technology Services (ITS) / Information Security
Use this service to request assistance from Information Security for items not covered by other Information Security services.
Information Technology Services (ITS) / Information Security
Use this service to report systems that need patching or configuration changes that are discovered through vulnerability scanning or other means.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
Entrinsik Informer is a web-based reporting tool that allows you to report off Colleague live data.
University Communications / Marketing / Business Cards & Stationery
University Communications / Templates
This template file will open in Microsoft Word.
University Communications / Download a Logo
The .EPS files available for download here will be visible when placed in a picture box in your layout. Do not use JPG files for printed publications.
University Communications / Download a Logo
Information Technology Services (ITS) / Email & Calendar
Mailing Lists are primarily used at SVSU for bringing groups of people together from outside the organization via email.
University Communications / Marketing / Copy Writing & Editing
Information Technology Services (ITS) / IT Professional Services
Looking to convert Media inquire here.
University Communications / Marketing / Business Cards & Stationery
Information Technology Services (ITS) / Account Management
Multi-Factor Authentication instructions and options.
Information Technology Services (ITS) / Administrative & Business Systems
mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.
Information Technology Services (ITS) / Network, Servers & Storage / Network
Information Technology Services (ITS) / Network, Servers & Storage / Network
Use this service if none of the other Network Services listed meet the needs of the request.
Information Technology Services (ITS) / Network, Servers & Storage / Network
The world has gone wireless, but there are times that a wired network port is needed.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
Use this service to request a New File Share be created.
University Communications / Communications / Media Relations/Publicity
Information Technology Services (ITS) / Classroom Support & Instructional Training
Find information about Online Course Evaluations (Evaluation Kit), and submit a ticket if you are having issues.
Information Technology Services (ITS) / Administrative & Business Systems
Passport is a portal for TransForm e-forms.
Information Technology Services (ITS) / Administrative & Business Systems
Perceptive Content, formerly known as ImageNow, is the University's document imaging system.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
Use this service to request assistance with your personal web space.
Information Technology Services (ITS) / Information Security
PHISHING is an email that is attempting to gather SVSU credentials or disseminate malware. Use this service if you received an email that is PHISHING and you want to report it to ITS.
Information Technology Services (ITS) / Network, Servers & Storage / Network
Information Technology Services works closely with Business Services who is primarily responsible for Telecommunications (Phones).
University Communications / Marketing / Photography
University Communications can loan its portable photo backdrop to your department's event. Guests can take selfies in front of the backdrop.
University Communications / Marketing / Photography
Complete the request form, or for assistance contact Tim Inman at ext. 4086.
University Communications / Marketing / PowerPoint Presentation
University Communications / Templates
University Communications / Communications / Advertising / Print
Information Technology Services (ITS) / Account Management
Use this form to request a print balance review (for allotments, adjustments).
Information Technology Services (ITS) / Account Management
Request changing a personal user print account to charge prints against a shared department/grant account.
Information Technology Services (ITS) / Hardware, Software & Printing / Computer Hardware & Printers
Report a problem with a printer or scanner in a classroom, office, or open area.
Information Technology Services (ITS) / Account Management
Owners, or managers, of department shared folders (file shares) must submit a request to grant permissions to their department shared folders to specific users.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
Self-Service (Cardinal Direct) is available on mySVSU and provides information for students, faculty and staff.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
Use this service to request a new server be built. Depending on the type of server and requirements there may be a charge for this service.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
This Service should be used if none of the other server and storage services fit the request.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
This Service provides general server wide changes that might include reconfiguration of server services/roles, as well as specific monitoring requirements for Servers and Storage.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
This service is used to request a certificate be purchased for a server. The cost of the certificate will be billed to the account number that you provide on the request. Additionally, renewals of the certificate will be billed to the account number supplied with this request.this service to request a new certificate be purchased for a server.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
Use this service if you have a server that needs to be added to the backup system or if you need a snapshot of a server.
Information Technology Services (ITS) / Network, Servers & Storage / Servers & Storage
Use this service to request server storage (disk space). Depending on the type of server storage and requirements there may be a charge for this service.
Information Technology Services (ITS) / Information Security
Security Information Event Management (SIEM) deals with alerts that are received from the SIEM system.
University Communications / Communications / Social Media
University Communications / Communications / Advertising / Digital
University Communications / Communications / Social Media
University Communications / Communications / Social Media
University Communications / Communications / Media Relations/Publicity
University Communications / Communications / Social Media
Information Technology Services (ITS) / Hardware, Software & Printing / Software
Request installation assistance with software on your university-owned computer.
Information Technology Services (ITS) / Classroom Support & Instructional Training
Get assistance on SVSU supported software here
Information Technology Services (ITS) / Hardware, Software & Printing / Software
SVSU has certain software licenses available for personal home use.
Information Technology Services (ITS) / Information Security
ITS does not take any action on emails that are reported as SPAM. Did you know that you can report the email as SPAM by clicking on Junk and following the prompts. Reporting SPAM as Junk will help the SPAM Filters learn and possibly prevent future SPAM.
Information Technology Services (ITS) / Account Management
SVSU employees may request accounts for non-SVSU users to have special technology access. Temporary or "Wireless Guest" accounts must be handled via Clearpass.svsu.edu, or requested through The Conference Center.
Information Technology Services (ITS) / Account Management
Password management is handled under our Self-Service Password Reset (SSPR) system.
Information Technology Services (ITS) / Network, Servers & Storage / Network
Information Technology Services works closely with Facilities and University Police who are primarily responsible for Security Camera's.
Information Technology Services (ITS) / Administrative & Business Systems / Colleague and Related Applications
Synoptix is a reporting tool used by the Controller's Office to report Colleague financial data.
Information Technology Services (ITS) / Administrative & Business Systems
TeamDynamix is the University's service and project management system. It is used by Information Technology Services and University Communications.
Information Technology Services (ITS) / IT Professional Services / Customer Service
Information Technology Services (ITS) / Administrative & Business Systems
TransForm is one of the University's electronic forms software.
University Communications / Communications / Campus TV Monitors Announcement (Visix)
Information Technology Services (ITS) / Network, Servers & Storage / Network
Use this service to have a technician review a specific URL for filtering or a webpage that is being blocked.
Information Technology Services (ITS) / Classroom Support & Instructional Training
SVSU supports a variety of Video and Web Conference solutions including Polycom, Lifesize, GoToMeeting, Skype, and Microsoft Teams.
University Communications / Marketing / Video Production
Information Technology Services (ITS) / Network, Servers & Storage / Network
VPN software is used to create a secure connection back to SVSU resources.
University Communications / Web Operations
Information Technology Services (ITS) / Administrative & Business Systems
Custom web applications that were developed by SVSU for SVSU
University Communications / Web Operations
Information Technology Services (ITS) / Network, Servers & Storage / Network
If you are experiencing issues with Wired Network Connectivity please use this Service to Request Assistance.
Information Technology Services (ITS) / Network, Servers & Storage / Network
Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.
Information Technology Services (ITS) / Hardware, Software & Printing / Computer Hardware & Printers
Quick ticket to request technology to use at home, during COVID-19 Crisis.
University Communications / Marketing / Copy Writing & Editing