Services A-Z (120)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Access & Permissions

New accounts, requests for access to department shares, email, or other technology resources.

Apparel and/or gift items request

B

Business Cards

The following information provides costs for business cards that are printed on one side. For custom designs, contact University Communications at ext. 4039.

C

Calendar Resource

Non-person related calendars, e.g. meeting/conference rooms, audio-visual equipment, project, or vacation calendars.

Camera request

Faculty and staff may check-out designated cameras free of charge, but are responsible for any damaged, lost or stolen equipment and accessories.

Camera request

Faculty and staff may check-out designated cameras free of charge, but are responsible for any damaged, lost or stolen equipment and accessories.

Canvas Learning Management System

Canvas is SVSU's Academic Learning Management System. Occasionally, non-academic departments use Canvas for Administrative Training.

Cardinal Success Story

Classroom Technology - Report an Issue

Classroom technology is crucial to learning, report issues with it here.

Classroom Technology - Request Other Support

If you have general questions about Classroom Technology, use this service.

Cloud Services

SVSU currently supports Azure, Amazon (AWS) and Office 365 Cloud Services.

Colleague Data Correction

If you have data in Colleague that needs to be changed and it cannot be done via a Colleague form/mnemonic, create a service request under this category.

Colleague Duplicate Record

If you find two or more records in Colleague for the same person, please report it so IT Services can mark one as a duplicate.

Colleague General Assistance

If you need general assistance with Colleague, use this service.

Colleague Locked Record

In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and get an error indicating that it's locked, first try contacting the person specified who has the record open. If you are unable to resolve the issue yourself, create a ticket.

Colleague Move Request

Request Colleague items to be moved from test1 to production or from development to test1. (ITS use only)

Colleague Printing (EasySpooler)

Request assistance with Colleague printing and/or EasySpooler.

Colleague Software Updates

This service is used by ITS to track Colleague software updates.

Compliance & Standards

Use this form to request assistance from Information Security for Compliance & Standards.

Compromised Account

Use this service if your account has been compromised, you fall for a phishing scam or other reasons that you believe may have compromised your account. CHANGE YOUR PASSWORD IMMEDIATELY - https://appsc.svsu.edu/passwordselfservice/.

Computer & Devices - Report an Issue

Report broken or non-functioning devices that need to be fixed or replaced (offices, labs, podium computers, kiosks). Report items like PC, Mac, and their peripherals, Digital Signs/TVs.

Computer & Devices - Request Other Support

Request assistance for equipment moves/relocation, hardware/software installation, virus removal, rebuilding/re-imaging system for a new user, recycling equipment, consultation services.

Computer Labs & Reservations

Find information about reserving computer labs and where students can access computer resources.

CROA

CROA, Colleague Reporting and Operating Analytics, is a tool to write reports from Colleague data.

D

Data Center / Data Closet - Access

This is an internal form for ITS only! Data Center / Data Closet Access must be approved by the Executive Director of ITS or their delegate.

Device Registration (Clearpass)

Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.

Digital Display Advertising Request

E

Echo360

Echo360 lecture capture is SVSU's chosen video capture system.

Echo360 Semester Request Form

To have Echo360 added to your course or installed in a classroom you will need to fill out this form each semester.

eDiscovery

Use this service to request an Office 365 eDiscovery.

Ellucian Go Mobile App

Ellucian Go is a free app for your device to help you stay connected to SVSU.

Email - Request an Alias

An additional name for your email account. Note: A valid reason is required.

Email - Request Assistance

Request assistance with email.

Email - Shared Mailbox & Calendar

A mailbox that multiple users can use (typically for departments).

Email Blast

Enterprise Applications Access Deactivation Request

Request access deactivation for Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

Enterprise Applications Access Request

Request access to Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

Equipment Checkout Request

Short term equipment checkouts can be requested (as long as availability exists)

F

Federated Services

SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth.  If you are considering a third party application that will need SVSU authentication you will need to Request Assistance with Federated Services.

Federated Services - ADFS/Shibboleth

SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth. This service is for ADFS/Shibboleth.

Federated Services - LDAP

SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth. This service is for LDAP.

File Restore

Use this service to request a file be restored from a file server (e.g. J:Drive, M:Drive, etc.). OneDrive files can only be restored by the user.

Firewall Change Request

SVSU uses a firewall to monitor incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.

G

General Help

If you cannot determine which service to use, pick this one.

General Help

If you cannot determine which service to use, start with this one.

Graphic design request

H

Hardware & Software Purchase Request

Request additional purchase information for Hardware, Software or Printer purchasing information.

I

Information Security Investigation

Use this service to request assistance from Information Security for compromised accounts or systems that need further investigation to determine the extent of the compromise.

Information Security Other

Use this service to request assistance from Information Security for items not covered by other Information Security services.

Information Security Remediation

Use this service to report systems that need patching or configuration changes that are discovered through vulnerability scanning or other means.

Informer

Entrinsik Informer is a web-based reporting tool that allows you to report off Colleague live data.

L

Letterhead

Letterhead

This template file will open in Microsoft Word.

Logos for printed materials

The .EPS files available for download here will be visible when placed in a picture box in your layout. Do not use JPG files for printed publications.

Logos for websites and Powerpoint presentations

M

Mailing List

Mailing Lists are primarily used at SVSU for bringing groups of people together from outside the organization via email.

Marketing Input Form

Media Conversion

Looking to convert Media inquire here.

Memo Pads

Multi-Factor Authentication (MFA)

Multi-Factor Authentication instructions and options.

mySVSU Portal

mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.

N

Network - Data Drop (Move, Add, Change)

Network - Other

Use this service if none of the other Network Services listed meet the needs of the request.

Network Port Activation

The world has gone wireless, but there are times that a wired network port is needed.

New Drive / File Share

Use this service to request a New File Share be created.

News Release or Media Advisory Request

O

Online Course Evaluations

Find information about Online Course Evaluations (Evaluation Kit), and submit a ticket if you are having issues.

P

Passport

Passport is a portal for TransForm e-forms.

Perceptive Content (ImageNow)

Perceptive Content, formerly known as ImageNow, is the University's document imaging system.

Personal Web Space (Webp / M:Drive)

Use this service to request assistance with your personal web space.

PHISHING Alert

PHISHING is an email that is attempting to gather SVSU credentials or disseminate malware. Use this service if you received an email that is PHISHING and you want to report it to ITS.

Phone

Information Technology Services works closely with Business Services who is primarily responsible for Telecommunications (Phones).

Photo Backdrop Request

University Communications can loan its portable photo backdrop to your department's event. Guests can take selfies in front of the backdrop.

Photography request

Complete the request form, or for assistance contact Tim Inman at ext. 4086.

PowerPoint

PowerPoint Templates

Print Advertising Request

Print Balance

Use this form to request a print balance review (for allotments, adjustments).

Print Management - Shared Account Access

Request changing a personal user print account to charge prints against a shared department/grant account.

Printers & Scanners - Report an Issue

Report a problem with a printer or scanner in a classroom, office, or open area.

Programming Request

Submit a request for programming to be completed by the Enterprise Applications or Web Technology staff.

Due to limited resources and the effort to maintain custom programming, it is the University's position to refrain from, if at all possible, making custom changes to third party or in-house developed applications. All alternatives should be fully exhausted prior to submitting a programming request.

R

Request Access to Drive / File Share

Owners, or managers, of department shared folders (file shares) must submit a request to grant permissions to their department shared folders to specific users.

S

Self-Service (Cardinal Direct)

Self-Service (Cardinal Direct) is available on mySVSU and provides information for students, faculty and staff.

Server (New)

Use this service to request a new server be built. Depending on the type of server and requirements there may be a charge for this service.

Server (System Admin) - Other

This Service should be used if none of the other server and storage services fit the request.

Server and Storage Management & Monitoring

This Service provides general server wide changes that might include reconfiguration of server services/roles, as well as specific monitoring requirements for Servers and Storage.

Server Certificate

This service is used to request a certificate be purchased for a server. The cost of the certificate will be billed to the account number that you provide on the request.  Additionally, renewals of the certificate will be billed to the account number supplied with this request.this service to request a new certificate be purchased for a server.

Server Snapshot / Backup

Use this service if you have a server that needs to be added to the backup system or if you need a snapshot of a server.

Server Storage (New)

Use this service to request server storage (disk space). Depending on the type of server storage and requirements there may be a charge for this service.

SIEM Alert

Security Information Event Management (SIEM) deals with alerts that are received from the SIEM system.

Social Media Account Request

Social Media Advertising Campaign

Social Media Advertising Campaign

Social Media Consultation Request

Social Media Post Request

Social Media Post Request

Software - Install/Patch/Upgrade/Other Issues

Request installation assistance with software on your university-owned computer.

Software Assistance & Training

Get assistance on SVSU supported software here

Software for Personal Home Use

SVSU has certain software licenses available for personal home use.

Software Licensing on Campus

SVSU Information Technology Services manages all software license requests for the university.

SPAM Notification

ITS does not take any action on emails that are reported as SPAM.  Did you know that you can report the email as SPAM by clicking on Junk and following the prompts.  Reporting SPAM as Junk will help the SPAM Filters learn and possibly prevent future SPAM.

Special Tech Access Request

SVSU employees may request accounts for non-SVSU users to have special technology access. Temporary or "Wireless Guest" accounts must be handled via Clearpass.svsu.edu, or requested through The Conference Center.

SSPR Help Needed

Password management is handled under our Self-Service Password Reset (SSPR) system.

SVSU "Security" Cameras

Information Technology Services works closely with Facilities and University Police who are primarily responsible for Security Camera's.

Synoptix

Synoptix is a reporting tool used by the Controller's Office to report Colleague financial data.

T

TeamDynamix

TeamDynamix is the University's service and project management system.  It is used by Information Technology Services and University Communications.

Transfered call to appropriate department

TransForm

TransForm is one of the University's electronic forms software.

TV Monitor (Visix system) announcement request

U

URL Filtering / Blocked Page

Use this service to have a technician review a specific URL for filtering or a webpage that is being blocked.

V

Video and Web Conferencing

SVSU supports a variety of Video and Web Conference solutions including Polycom, Lifesize, GoToMeeting, Skype, and Microsoft Teams.

Video project request

VPN (Virtual Private Network)

VPN software is used to create a secure connection back to SVSU resources.

W

Web Accessibility Reporting

Web Application

Custom web applications that were developed by SVSU for SVSU

Web Services

Wired Network Connectivity

If you are experiencing issues with Wired Network Connectivity please use this Service to Request Assistance.

Wireless / WIFI Connectivity

Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.

Work or Learn From Home Equipment Request

Quick ticket to request technology to use at home, during COVID-19 Crisis.

Writing Assignment