Services A-Z (118)

New accounts, requests for access to department shares, email, or other technology resources.

The following information provides costs for business cards that are printed on one side. For custom designs, contact University Communications at ext. 4039.

Non-person related calendars, e.g. meeting/conference rooms, audio-visual equipment, project, or vacation calendars.

Faculty and staff may check-out designated cameras free of charge, but are responsible for any damaged, lost or stolen equipment and accessories.

Faculty and staff may check-out designated cameras free of charge, but are responsible for any damaged, lost or stolen equipment and accessories.

Canvas is SVSU's Academic Learning Management System. Occasionally, non-academic departments use Canvas for Administrative Training.

Classroom technology is crucial to learning, report issues with it here.

If you have general questions about Classroom Technology, use this service.

SVSU currently supports Azure, Amazon (AWS) and Office 365 Cloud Services.

If you have data in Colleague that needs to be changed and it cannot be done via a Colleague form/mnemonic, create a service request under this category.

If you find two or more records in Colleague for the same person, please report it so IT Services can mark one as a duplicate.

If you need general assistance with Colleague, use this service.

In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and get an error indicating that it's locked, first try contacting the person specified who has the record open. If you are unable to resolve the issue yourself, create a ticket.

Request Colleague items to be moved from test1 to production or from development to test1. (ITS use only)

Request assistance with Colleague printing and/or EasySpooler.

This service is used by ITS to track Colleague software updates.

Use this form to request assistance from Information Security for Compliance & Standards.

Use this service if your account has been compromised, you fall for a phishing scam or other reasons that you believe may have compromised your account. CHANGE YOUR PASSWORD IMMEDIATELY - https://appsc.svsu.edu/passwordselfservice/.

Report broken or non-functioning devices that need to be fixed or replaced (offices, labs, podium computers, kiosks). Report items like PC, Mac, and their peripherals, Digital Signs/TVs.

Request assistance for equipment moves/relocation, hardware/software installation, virus removal, rebuilding/re-imaging system for a new user, recycling equipment, consultation services.

Find information about reserving computer labs and where students can access computer resources.

CROA, Colleague Reporting and Operating Analytics, is a tool to write reports from Colleague data.

This is an internal form for ITS only! Data Center / Data Closet Access must be approved by the Executive Director of ITS or their delegate.

Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.

Echo360 lecture capture is SVSU's chosen video capture system.

To have Echo360 added to your course or installed in a classroom you will need to fill out this form each semester.

Use this service to request an Office 365 eDiscovery.

An additional name for your email account. Note: A valid reason is required.

Request assistance with email.

A mailbox that multiple users can use (typically for departments).

Request access deactivation for Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

Request access to Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

Short term equipment checkouts can be requested (as long as availability exists)

SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth.  If you are considering a third party application that will need SVSU authentication you will need to Request Assistance with Federated Services.

SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth. This service is for ADFS/Shibboleth.

SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth. This service is for LDAP.

Use this service to request a file be restored from a file server (e.g. J:Drive, M:Drive, etc.). OneDrive files can only be restored by the user.

SVSU uses a firewall to monitor incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.

If you cannot determine which service to use, pick this one.

If you cannot determine which service to use, start with this one.

Request additional purchase information for Hardware, Software or Printer purchasing information.

Use this service to request assistance from Information Security for compromised accounts or systems that need further investigation to determine the extent of the compromise.

Use this service to request assistance from Information Security for items not covered by other Information Security services.

Use this service to report systems that need patching or configuration changes that are discovered through vulnerability scanning or other means.

Entrinsik Informer is a web-based reporting tool that allows you to report off Colleague live data.

This template file will open in Microsoft Word.

The .EPS files available for download here will be visible when placed in a picture box in your layout. Do not use JPG files for printed publications.

Mailing Lists are primarily used at SVSU for bringing groups of people together from outside the organization via email.

Looking to convert Media inquire here.

Multi-Factor Authentication instructions and options.

mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.

Use this service if none of the other Network Services listed meet the needs of the request.

The world has gone wireless, but there are times that a wired network port is needed.

Use this service to request a New File Share be created.

Find information about Online Course Evaluations (Evaluation Kit), and submit a ticket if you are having issues.

Passport is a portal for TransForm e-forms.

Perceptive Content, formerly known as ImageNow, is the University's document imaging system.

Use this service to request assistance with your personal web space.

PHISHING is an email that is attempting to gather SVSU credentials or disseminate malware. Use this service if you received an email that is PHISHING and you want to report it to ITS.

Information Technology Services works closely with Business Services who is primarily responsible for Telecommunications (Phones).

University Communications can loan its portable photo backdrop to your department's event. Guests can take selfies in front of the backdrop.

Complete the request form, or for assistance contact Tim Inman at ext. 4086.

Use this form to request a print balance review (for allotments, adjustments).

Request changing a personal user print account to charge prints against a shared department/grant account.

Report a problem with a printer or scanner in a classroom, office, or open area.

Submit a request for programming to be completed by the Enterprise Applications or Web Technology staff.

Due to limited resources and the effort to maintain custom programming, it is the University's position to refrain from, if at all possible, making custom changes to third party or in-house developed applications. All alternatives should be fully exhausted prior to submitting a programming request.

Owners, or managers, of department shared folders (file shares) must submit a request to grant permissions to their department shared folders to specific users.

Self-Service (Cardinal Direct) is available on mySVSU and provides information for students, faculty and staff.

Use this service to request a new server be built. Depending on the type of server and requirements there may be a charge for this service.

This Service should be used if none of the other server and storage services fit the request.

This Service provides general server wide changes that might include reconfiguration of server services/roles, as well as specific monitoring requirements for Servers and Storage.

This service is used to request a certificate be purchased for a server. The cost of the certificate will be billed to the account number that you provide on the request.  Additionally, renewals of the certificate will be billed to the account number supplied with this request.this service to request a new certificate be purchased for a server.

Use this service if you have a server that needs to be added to the backup system or if you need a snapshot of a server.

Use this service to request server storage (disk space). Depending on the type of server storage and requirements there may be a charge for this service.

Security Information Event Management (SIEM) deals with alerts that are received from the SIEM system.

Request installation assistance with software on your university-owned computer.

Get assistance on SVSU supported software here

SVSU has certain software licenses available for personal home use.

ITS does not take any action on emails that are reported as SPAM.  Did you know that you can report the email as SPAM by clicking on Junk and following the prompts.  Reporting SPAM as Junk will help the SPAM Filters learn and possibly prevent future SPAM.

SVSU employees may request accounts for non-SVSU users to have special technology access. Temporary or "Wireless Guest" accounts must be handled via Clearpass.svsu.edu, or requested through The Conference Center.

Password management is handled under our Self-Service Password Reset (SSPR) system.

Information Technology Services works closely with Facilities and University Police who are primarily responsible for Security Camera's.

Synoptix is a reporting tool used by the Controller's Office to report Colleague financial data.

TeamDynamix is the University's service and project management system.  It is used by Information Technology Services and University Communications.

TransForm is one of the University's electronic forms software.

Use this service to have a technician review a specific URL for filtering or a webpage that is being blocked.

SVSU supports a variety of Video and Web Conference solutions including Polycom, Lifesize, GoToMeeting, Skype, and Microsoft Teams.

VPN software is used to create a secure connection back to SVSU resources.

Custom web applications that were developed by SVSU for SVSU

If you are experiencing issues with Wired Network Connectivity please use this Service to Request Assistance.

Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.

Quick ticket to request technology to use at home, during COVID-19 Crisis.