Service Description
Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU wireless network.
SVSUSecure
Recommended for SVSU devices, smartphones, and laptops (devices with a web browser application.)
- Provides an encrypted connection.
- Requires your SVSU username and password.
- Android Users - when connecting to SVSUSecure:
- Select PEAP, MS chap v.2, Don't Authenticate
- Enter username not full email address
SVSUMediaGaming
Recommended for gaming devices, Blue-Ray players, televisions, Roku’s, Amazon Fire, Chromecast, etc.
- Please do NOT connect smartphones or laptops.
- NAT type for gaming online will always be Moderate or Strict, due to Microsoft, Sony, and Nintendo use on corporate networks.
SVSUGuest
Recommended for guests with no SVSU user account.
- Requires registration each day.
Related Services, Policies and Procedures
Troubleshooting WiFi
If you're experiencing difficulty connecting to WiFi, or using the SVSUSecure or SVSUMediaGaming networks, here are some effective troubleshooting tips:
Basic Troubleshooting Steps:
- Check Device Settings:
- Ensure WiFi is enabled and airplane mode is off.
- Refresh Network List:
- Turn WiFi off and then back on. This is particularly useful when moving between different locations on campus.
- Forget and Reconnect:
- Use your device’s option to "Forget wireless network." Afterwards, reconnect to the network.
Optimize Your Connection:
- Reduce Bandwidth Usage:
- Limit the use of high-bandwidth apps and the number of devices connected.
- Remember, WiFi is a shared resource. Activities like streaming high-definition videos or downloading large files can significantly impact network performance.
For SVSU Housing Residents:
- Manage Device Connectivity:
- Consider connecting devices only when necessary. For instance, turn off wireless printers or TVs when not in use to conserve bandwidth and reduce network strain.