Wireless / WIFI Connectivity

Service Description

Before creating a request for assistance, please make sure you have reviewed and followed the procedures for connecting your device to the SVSU wireless network.


SVSUSecure for laptops and smartphones-devices that use a web browser. SVSUMediaGaming for other devices.

SVSUSecure

Recommended for SVSU devices, smartphones, and laptops (devices with a web browser application).  

  • Provides an encrypted connection.
  • Requires your SVSU username and password. 
  • Android Users - when connecting to SVSUSecure:
    • Select PEAP,  MS chap v.2 
    • If applicable, select one of the following:
      • Don't Authenticate
      • Don't Verify
    • Enter your username (not your full email address)

SVSUMediaGaming

Recommended for gaming devices, Blu-Ray players, televisions, Roku, Amazon Fire, Chromecast, etc.

  • Please do NOT connect smartphones or laptops.
  • NAT type for gaming online will always be Moderate or Strict, due to Microsoft, Sony, and Nintendo use on corporate networks.

SVSUGuest

Recommended for guests with no SVSU user account. 

  • Requires registration each day.

Related Services, Policies, and Procedures

Troubleshooting Wi-Fi

If you're experiencing difficulty connecting to Wi-Fi or using the SVSUSecure or SVSUMediaGaming networks, here are some effective troubleshooting tips:

Basic Troubleshooting Steps:

  • Check Device Settings:
    • Ensure WiFi is enabled and airplane mode is off.
  • Refresh Network List:
    • Turn WiFi off and then back on. This is particularly useful when moving between different locations on campus.
  • Forget and Reconnect:
    • Use your device’s option to "Forget wireless network." Afterwards, reconnect to the network.

Optimize Your Connection:

  • Reduce Bandwidth Usage:
    • Limit the use of high-bandwidth apps and the number of devices connected.
    • Remember, WiFi is a shared resource. Activities like streaming high-definition videos or downloading large files can significantly impact network performance.

For SVSU Housing Residents:

  • Manage Device Connectivity:
    • Consider connecting devices only when necessary. For instance, turn off wireless printers or TVs when not in use to conserve bandwidth and reduce network strain.