Service Description
In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and get an error indicating that it's locked, first try contacting the person who has the record open. You may need to use SVSU's online directory to determine who has the record locked. You should call the user and ask them to close the record they are in.
If you are unable to resolve the issue yourself, click Create Ticket to get assistance from IT Services.
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