If you have data in Colleague that needs to be changed and it cannot be done via a Colleague form/mnemonic, create a service request under this category.
      
     
    
      
      
        If you find two or more records in Colleague for the same person, please report it so IT Services can mark one as a duplicate.
      
     
    
      
      
        If you need general assistance with Colleague, use this service.
      
     
    
      
      
        In Colleague, a record can only be viewed by one person at a time.  If you are trying to view a record and get an error indicating that it's locked, first try contacting the person specified who has the record open.  If you are unable to resolve the issue yourself, create a ticket.
      
     
    
      
      
        Request Colleague items to be moved from test1 to production or from development to test1.  (ITS use only)
      
     
    
      
      
        Request assistance with Colleague printing and/or EasySpooler.
      
     
    
      
      
        This service is used by ITS to track Colleague software updates.
      
     
    
      
      
        CROA, Colleague Reporting and Operating Analytics, is a tool to write reports from Colleague data.
      
     
    
      
      
        Entrinsik Informer is a web-based reporting tool that allows you to report off Colleague live data.
      
     
    
      
      
        Self-Service allows students and employees to view academic, financial and employment information.
      
     
    
      
      
        Synoptix is a reporting tool used by the Controller's Office to report Colleague financial data.