Popular Services
The speed of your connection will be the same regardless if you are wired, or wireless, but if you would like a device hardwired, please fill out the form below.
New accounts, requests for access to department shares, email, or other technology resources.
Request access to Workday, Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).
Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU wireless network.
mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.
If you need general assistance with Workday, use this service.
SVSU has certain software licenses available for personal home use and SVSU Virtual Computer Labs that you can access with an internet connection and web browser.
Request installation assistance with software on your university-owned computer.
Supervisors should submit this ticket when an employee is leaving the University.
SVSU employees may request accounts for non-SVSU users to have special technology access. Temporary or "Wireless Guest" accounts must be handled via Clearpass.svsu.edu, or requested through The Conference Center.
If you are experiencing issues with Wired Network Connectivity please use this Service to Request Assistance.
A shared mailbox is a mailbox that multiple users can use to read and send email messages. Typically used by departments. Shared mailboxes can also be used to provide a common calendar.
Perceptive Content, formerly known as ImageNow, is the University's document imaging system.
Request assistance for equipment moves/relocation, hardware/software installation, virus removal, rebuilding/re-imaging system for a new user, recycling equipment, consultation services.
Owners, or managers, of department shared folders (file shares) must submit a request to grant permissions to their department shared folders to specific users.
Report a problem with a printer or scanner in a classroom, office, or open area.
Request additional purchase information for Hardware, Software or Printer purchasing information.
A Dynamic Form (by Next Gen) allows you to create an interactive form with workflow capabilities (conditional form logic), that is secure and has trackable submissions.
Request access deactivation for Workday, Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).
Use this service to request assistance with an existing Workday integration or to request a new Workday integration be created.
If you need general help with EchoVideo, or you are new and would like more information, please fill out this form.
Report broken or non-functioning devices that need to be fixed or replaced (offices, labs, podium computers, kiosks). Report items like PC, Mac, and their peripherals, Digital Signs/TVs.