Popular Services

Email - Request Assistance

Request assistance with email.

Account Access & Permissions

New accounts, requests for access to department shares, email, or other technology resources.

Echo360 Semester Request Form

To have Echo360 added to your course or installed in a classroom you will need to fill out this form each semester.

Software Assistance & Training

Get assistance on SVSU supported software here

Software - Install/Patch/Upgrade/Other Issues

Request installation assistance with software on your university-owned computer.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication instructions and options.

General Help

If you cannot determine which service to use, pick this one.

Echo360

Echo360 lecture capture is SVSU's chosen video capture system.

Colleague General Assistance

If you need general assistance with Colleague, use this service.

Online Course Evaluations

Find information about Online Course Evaluations (Evaluation Kit), and submit a ticket if you are having issues.

Hardware & Software Purchase Request

Request additional purchase information for Hardware, Software or Printer purchasing information.

Software for Personal Home Use

SVSU has certain software licenses available for personal home use.

Software Licensing on Campus

SVSU Information Technology Services manages all software license requests for the university.

Programming Request

Submit a request for programming to be completed by the Enterprise Applications or Web Technology staff.

Due to limited resources and the effort to maintain custom programming, it is the University's position to refrain from, if at all possible, making custom changes to third party or in-house developed applications. All alternatives should be fully exhausted prior to submitting a programming request.

Email - Shared Mailbox & Calendar

A mailbox that multiple users can use (typically for departments).

Self-Service (Cardinal Direct)

Self-Service (Cardinal Direct) is available on mySVSU and provides information for students, faculty and staff.

mySVSU Portal

mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.

Enterprise Applications Access Request

Request access to Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

Canvas Learning Management System

Canvas is SVSU's Academic Learning Management System. Occasionally, non-academic departments use Canvas for Administrative Training.

Special Tech Access Request

SVSU employees may request accounts for non-SVSU users to have special technology access. Temporary or "Wireless Guest" accounts must be handled via Clearpass.svsu.edu, or requested through The Conference Center.

Classroom Technology - Request Other Support

If you have general questions about Classroom Technology, use this service.

Colleague Move Request

Request Colleague items to be moved from test1 to production or from development to test1. (ITS use only)

Video and Web Conferencing

SVSU supports a variety of Video and Web Conference solutions including Polycom, Lifesize, GoToMeeting, Skype, and Microsoft Teams.

Wireless / WIFI Connectivity

Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.

Business Cards

The following information provides costs for business cards that are printed on one side. For custom designs, contact University Communications at ext. 4039.