Popular Services
New accounts, requests for access to department shares, email, or other technology resources.
Request assistance for equipment moves/relocation, hardware/software installation, virus removal, rebuilding/re-imaging system for a new user, recycling equipment, consultation services.
Request access to Workday, Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).
mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.
If you need general assistance with Workday, use this service.
Request additional purchase information for Hardware, Software or Printer purchasing information.
SVSU employees may request accounts for non-SVSU users to have special technology access. Temporary or "Wireless Guest" accounts must be handled via Clearpass.svsu.edu, or requested through The Conference Center.
Report broken or non-functioning devices that need to be fixed or replaced (offices, labs, podium computers, kiosks). Report items like PC, Mac, and their peripherals, Digital Signs/TVs.
Report a problem with a printer or scanner in a classroom, office, or open area.
Use this form to request a print balance review (for allotments, adjustments).
Self-Service allows students and employees to view academic, financial and employment information.
If you need general assistance with Colleague, use this service.
SVSU has certain software licenses available for personal home use and SVSU Virtual Computer Labs that you can access with an internet connection and web browser.
Get assistance on SVSU supported software here
Supervisors should submit this ticket when an employee is leaving the University.
Canvas is SVSU's Academic Learning Management System. Occasionally, non-academic departments use Canvas for Administrative Training.
A shared mailbox is a mailbox that multiple users can use to read and send email messages. Typically used by departments. Shared mailboxes can also be used to provide a common calendar.
If you need general help with EchoVideo, or you are new and would like more information, please fill out this form.
Request Colleague items to be moved from test1 to production or from development to test1. (ITS use only)
Request installation assistance with software on your university-owned computer.
Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU wireless network.
Multi-Factor Authentication instructions and options.