To have Echo360 added to your course or installed in a classroom you will need to fill out this form each semester. Please allow up to 10 business days for the request to be completed.
mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.
Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.
If you cannot determine which service to use, pick this one.
Request additional purchase information for Hardware, Software or Printer purchasing information.
When an employee leaves the University, their supervisor can request access to their email. If the employee leaving is retiring, an alumni, student or continuing as an adjunct faculty, they will be given a new username for email access.
TransForm is one of the University's electronic forms software.
SVSU employees may request accounts for non-SVSU users to have special technology access. Temporary or "Wireless Guest" accounts must be handled via Clearpass.svsu.edu, or requested through The Conference Center.
Request assistance for equipment moves/relocation, hardware/software installation, virus removal, rebuilding/re-imaging system for a new user, recycling equipment, consultation services.
Multi-Factor Authentication instructions and options.
SVSU has certain software licenses available for personal home use.
Request access to Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).
Report broken or non-functioning devices that need to be fixed or replaced (offices, labs, podium computers, kiosks). Report items like PC, Mac, and their peripherals, Digital Signs/TVs.
Complete the request form, or for assistance contact Tim Inman at ext. 4086.
The world has gone wireless, but there are times that a wired network port is needed.
Echo360 lecture capture is SVSU's chosen video capture system.
Find information about Online Course Evaluations (Evaluation Kit), and submit a ticket if you are having issues.
Report a problem with a printer or scanner in a classroom, office, or open area.
New accounts, requests for access to department shares, email, or other technology resources.
Request assistance with email.
Short term equipment checkouts can be requested (as long as availability exists)