Service Description
Device failures impact productivity. Request assistance for university-owned computer equipment failures in your office, a podium computer or a computer lab, including kiosks. Use this service to report broken or non-functioning devices that need to be fixed or replaced.
Examples of devices:
- Computer or laptop won't boot or is exhibiting random issues
- Keyboards, mice, monitors, docking stations, or other peripherals that no longer function properly
- Tablets/iPads
- Digital Signs & TVs
When filling out the form, be sure to provide the computer name or service tag information.
How to find the computer/device name:
- Windows devices: right-click on Windows Start button and choose System
- Mac devices: go to System Preferences>Sharing
NOTE regarding printer support:
- For Kyocera devices, please refer to the vendor sticker on the front of the printer. Contact the vendor, providing the device Tag #, to report equipment failures.
- For non-Kyocera devices, please use the Printer & Scanners - Report an Issue service.
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