My Recently Visited Services

Request access to Workday, Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

Use this service to request a New File Share be created.

If you have a phone that has stopped working, please click Create Ticket.

mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.

Request access deactivation for Workday, Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

This template file will open in Microsoft Word.

If you find two or more records in Colleague for the same person, please report it so IT Services can mark one as a duplicate.

New accounts, requests for access to department shares, email, or other technology resources.

Supervisors should submit this ticket when an employee is leaving the University.

SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth.  If you are considering a third party application that will need SVSU authentication you will need to Request Assistance with Federated Services.

Multi-Factor Authentication instructions and options.

A shared mailbox is a mailbox that multiple users can use to read and send email messages. Typically used by departments. Shared mailboxes can also be used to provide a common calendar.

Report broken or non-functioning devices that need to be fixed or replaced (offices, labs, podium computers, kiosks). Report items like PC, Mac, and their peripherals, Digital Signs/TVs.

Find information about reserving computer labs and where students can access computer resources.

Request additional purchase information for Hardware, Software or Printer purchasing information.

Get assistance on SVSU supported software here

Request installation assistance with software on your university-owned computer.

SVSU has certain software licenses available for personal home use and SVSU Virtual Computer Labs that you can access with an internet connection and web browser.

If you cannot determine which service to use, pick this one.

ITS does not take any action on emails that are reported as SPAM.  Did you know that you can report the email as SPAM by clicking on Junk and following the prompts.  Reporting SPAM as Junk will help the SPAM Filters learn and possibly prevent future SPAM.

Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU wireless network.

Use this service to request assistance from Information Security for compromised accounts or systems that need further investigation to determine the extent of the compromise.

Please only use this page if you seeking in-person help at the IT Support Desk, the first floor of the Zahnow Library.

Find information about Online Course Evaluations (Evaluation Kit) and submit a ticket if you are having issues.

In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and get an error indicating that it's locked, first try contacting the person specified who has the record open. If you are unable to resolve the issue yourself, create a ticket.