My Recently Visited Services
Request assistance with Colleague printing and/or EasySpooler.
SVSU has certain software licenses available for personal home use and SVSU Virtual Computer Labs that you can access with an internet connection and web browser.
An additional name for your email account. Note: A valid reason is required.
Supervisors should submit this ticket when an employee is leaving the University.
If you have general questions about Classroom Technology, use this service.
If you have data in Colleague that needs to be changed and it cannot be done via a Colleague form/mnemonic, create a service request under this category.
Quick ticket for students to request technology
Use this service to have a technician review a specific URL for filtering or a webpage that is being blocked.
Request access to Workday, Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).
Synoptix is a reporting tool used by the Controller's Office to report Colleague financial data.
Non-person related calendars, e.g. meeting/conference rooms, audio-visual equipment, project, or vacation calendars.
Request additional purchase information for Hardware, Software or Printer purchasing information.
If you find two or more records in Colleague for the same person, please report it so IT Services can mark one as a duplicate.
Request Colleague items to be moved from test1 to production or from development to test1. (ITS use only)
SVSU uses a firewall to monitor incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.
This service is used by ITS to track Colleague software updates.
Use this service if you have a server that needs to be added to the backup system or if you need a snapshot of a server.
mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.
TeamDynamix is the University's service and project management system. It is used by Information Technology Services and University Communications.
Get assistance on SVSU supported software here
Security Information Event Management (SIEM) deals with alerts that are received from the SIEM system.