To have Echo360 added to your course or installed in a classroom you will need to fill out this form each semester.
Request assistance for equipment moves/relocation, hardware/software installation, virus removal, rebuilding/re-imaging system for a new user, recycling equipment, consultation services.
Request installation assistance with software on your university-owned computer.
Owners, or managers, of department shared folders (file shares) must submit a request to grant permissions to their department shared folders to specific users.
Request additional purchase information for Hardware, Software or Printer purchasing information.
Request assistance with email.
New accounts, requests for access to department shares, email, or other technology resources.
Get assistance on SVSU supported software here
If you cannot determine which service to use, pick this one.
Echo360 lecture capture is SVSU's chosen video capture system.
If you need general assistance with Colleague, use this service.
Find information about Online Course Evaluations (Evaluation Kit), and submit a ticket if you are having issues.
Information Technology Services works closely with Business Services who is primarily responsible for Telecommunications (Phones).
Use this service to request a new server be built. Depending on the type of server and requirements there may be a charge for this service.
Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.
Multi-Factor Authentication instructions and options.
Self-Service (Cardinal Direct) is available on mySVSU and provides information for students, faculty and staff.
Use this service to have a technician review a specific URL for filtering or a webpage that is being blocked.
ITS does not take any action on emails that are reported as SPAM. Did you know that you can report the email as SPAM by clicking on Junk and following the prompts. Reporting SPAM as Junk will help the SPAM Filters learn and possibly prevent future SPAM.
Use this service to request assistance with your personal web space.
mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.
Find information about reserving computer labs and where students can access computer resources.
PHISHING is an email that is attempting to gather SVSU credentials or disseminate malware. Use this service if you received an email that is PHISHING and you want to report it to ITS.