Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.
Classroom technology is crucial to learning, report issues with it here.
Request access to Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).
New accounts, requests for access to department shares, email, or other technology resources.
mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.
Get assistance on SVSU supported software here
This Service provides general server wide changes that might include reconfiguration of server services/roles, as well as specific monitoring requirements for Servers and Storage.
Complete the request form, or for assistance contact Tim Inman at ext. 4086.
Use this service to request a New File Share be created.
Request assistance with Colleague printing and/or EasySpooler.
Echo360 is a video hosting system that allows a faculty an easy way to capture, edit, upload, and publish media to students in Canvas. If you are filling out this form, you are requesting an Echo360 course which utilizes the Active Learning Platform (ALP). The blue boxes provide important information, or you can click the "?" for more details. Please read questions carefully and fill out each question as it applies to your classes.
SVSU employees may request accounts for non-SVSU users to have special technology access. Temporary or "Wireless Guest" accounts must be handled via Clearpass.svsu.edu, or requested through The Conference Center.
SVSU currently supports Azure, Amazon (AWS) and Office 365 Cloud Services.
Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU network.
Multi-Factor Authentication instructions and options.
This template file will open in Microsoft Word.
Self-Service allows students and employees to view academic, financial and employment information.
Use this service to request assistance from Information Security for compromised accounts or systems that need further investigation to determine the extent of the compromise.
ITS does not take any action on emails that are reported as SPAM. Did you know that you can report the email as SPAM by clicking on Junk and following the prompts. Reporting SPAM as Junk will help the SPAM Filters learn and possibly prevent future SPAM.
Request assistance for equipment moves/relocation, hardware/software installation, virus removal, rebuilding/re-imaging system for a new user, recycling equipment, consultation services.