My Recently Visited Services

Password management is handled under our Self-Service Password Reset (SSPR) system.

mySVSU is the University's portal that provides quick access to Office365, change password, Canvas, maintenance request and more.

Multi-Factor Authentication instructions and options.

If you have a phone that has stopped working, please click Create Ticket.

If you are experiencing issues with Wired Network Connectivity please use this Service to Request Assistance.

A Dynamic Form (by Next Gen) allows you to create an interactive form with workflow capabilities (conditional form logic), that is secure and has trackable submissions.

Use this service to have a technician review a specific URL for filtering or a webpage that is being blocked.

Request access deactivation for Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

Canvas is SVSU's Academic Learning Management System. Occasionally, non-academic departments use Canvas for Administrative Training.

Use this service to report systems that need patching or configuration changes that are discovered through vulnerability scanning or other means.

Report a problem with a printer or scanner in a classroom, office, or open area.

Before creating a request for assistance please make sure you have reviewed and followed the procedures for connecting your device to the SVSU wireless network.

Request assistance with email.

SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth.  If you are considering a third party application that will need SVSU authentication you will need to Request Assistance with Federated Services.

EchoVideo (formerly Echo360) is a system used for lecture capture at SVSU allows instructors to record their lectures in a classroom or on their computer, edit and publish to Canvas. If you need help or are new to EchoVideo please fill out this help request form. For scheduled recording and/or Live Stream requests, please visit https://svsu.edu/echohelp then click the "Create Ticket" button.

Request access to Colleague, CROA, EasySpooler, Informer and Perceptive Content (ImageNow).

SVSU currently supports Azure, Amazon (AWS) and Office 365 Cloud Services.

If you find two or more records in Colleague for the same person, please report it so IT Services can mark one as a duplicate.

This service is used by ITS to track Colleague software updates.

Use this service to request a file be restored from a file server (e.g. J:Drive, M:Drive, etc.). OneDrive files can only be restored by the user.