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Services or Offerings?
Security Incident Reporting
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Security Incident Reporting is used as the final analysis of security events or alerts that need to be escalated.
Information Security Other
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this service to request assistance from Information Security for items not covered by other Information Security services.
SVSU "Security" Cameras
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Network
Information Technology Services works closely with Facilities and University Police who are primarily responsible for Security Camera's.
Information Security Investigation
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this service to request assistance from Information Security for compromised accounts or systems that need further investigation to determine the extent of the compromise.
Information Security Remediation
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this service to report systems that need patching or configuration changes that are discovered through vulnerability scanning or other means.
SIEM Alert
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Security Information Event Management (SIEM) deals with alerts that are received from the SIEM system.
Compliance & Standards
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this form to request assistance from Information Security for Compliance & Standards.
Firewall Change Request
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Network
SVSU uses a firewall to monitor incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.
VPN (Virtual Private Network)
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Network
VPN software is used to create a secure connection back to SVSU resources.
Cloud Services
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Servers & Storage
SVSU currently supports Azure, Amazon (AWS) and Office 365 Cloud Services.
Account Access & Permissions
  1. Services
  2. Information Technology Services (ITS)
  3. Account Management
New accounts, requests for access to department shares, email, or other technology resources.
Software - Install/Patch/Upgrade/Other Issues
  1. Services
  2. Information Technology Services (ITS)
  3. Hardware, Software & Printing
  4. Software
Request installation assistance with software on your university-owned computer.
Hardware & Software Purchase Request
  1. Services
  2. Information Technology Services (ITS)
  3. Hardware, Software & Printing
Request additional purchase information for Hardware, Software or Printer purchasing information.