Security Camera Support Procedure

Security Camera Support Procedure

Purpose

To provide guidelines for supporting the SVSU Police Department Security Cameras.

Guidelines

1. In the event that a security camera stops working, someone will notify the IT Support Center by entering an Incident at mysupport.svsu.edu, E-Mailing support@svsu.edu or calling x4225.
2. The IT Support Center will assign the Incident to the Network Team.
3. The assigned Network Team member will verify that the switchport the camera is plugged into is working normally. If the port is not function properly, the Network Team member will identify and fix the issue. If the port is functioning properly the Network Team member will notify the Facilities Department, who will contact the contractor for repairs.  The Network Team member will follow the Incident to completion by verifying the security camera is working with the requestor.  Once the security camera is working the Network Team member will Resolve the Incident.
4. The Network Team member will not attempt to service the cameras nor the recording servers.