How to Install or Upgrade Perceptive Content (ImageNow)


This article contains instructions for installing and upgrading Perceptive Content (ImageNow).


  • Open Software Center by clicking on the Windows search button and search for 'Software Center'
  • Click on Software Center App
  • Double click on Perceptive Content Client 7.5
  • Click Install
    • This process will take about 20 minutes
    • Click OK if you get the message, “The setup must update files or services that cannot be updated while the system is running. If you choose to continue, a reboot will be required to complete the setup.” You may get this message more than once.
    • Click OK if you get the message, “The following applications should be closed before continuing the installation. Perceptive Software PED ServiceMonitor” Click OK to Automatically close applications and attempt to restart them after setup is complete.
  • Click OK
  • The upgrade is finished when the status says installed. The button will say Uninstall. Do not click it. You can close Software Center.
  • If you experience problems with the install, please create a ticket at, contact the IT Support Center x4225 or send an email to


Article ID: 136895
Mon 8/16/21 2:24 PM
Thu 9/1/22 1:36 PM