Printers & Scanners - Report an Issue

Service Description

Report issues or request assistance for printers and/or scanners that are not working properly.

How to request assistance for specific kinds of printers:

• Managed Devices - Shared Kyocera MFP and Sharpt Office printer are under contracted services.
  • Please refer to the vendor sticker on the front of the printer, for information about how to contact the vendor and providing the device Tag #.
  • Toner is available via Central Stores.
• Non-Managed printers, click the Request Assistance button to the right and provide details of the issue.

Related Services, Policies and Procedures

• Acceptable Use Policy
• Computer & Devices - Report an Issue (for other break/fix issues for other devices)
• Computer & Devices - Request Other Support
• Print Balance
• Print Management - Shared Account Access