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Services or Offerings?
Personal Web Space (Webp / M:Drive)
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Servers & Storage
Use this service to request assistance with your personal web space.
Server Storage (New)
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Servers & Storage
Use this service to request server storage (disk space). Depending on the type of server storage and requirements there may be a charge for this service.
Server (New)
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Servers & Storage
Use this service to request a new server be built. Depending on the type of server and requirements there may be a charge for this service.
Information Security Remediation
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this service to report systems that need patching or configuration changes that are discovered through vulnerability scanning or other means.
Compliance & Standards
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this form to request assistance from Information Security for Compliance & Standards.
Data Center / Data Closet - Access
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Network
This is an internal form for ITS only! Data Center / Data Closet Access must be approved by the Executive Director of ITS or their delegate.
Information Security Other
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this service to request assistance from Information Security for items not covered by other Information Security services.
VPN (Virtual Private Network)
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Network
VPN software is used to create a secure connection back to SVSU resources.
Compromised Account
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this service if your account has been compromised, you fall for a phishing scam or other reasons that you believe may have compromised your account. CHANGE YOUR PASSWORD IMMEDIATELY - https://appsc.svsu.edu/passwordselfservice/.
Information Security Investigation
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Use this service to request assistance from Information Security for compromised accounts or systems that need further investigation to determine the extent of the compromise.
File Restore
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Servers & Storage
Use this service to request a file be restored from a file server (e.g. J:Drive, M:Drive, etc.). OneDrive files can only be restored by the user.
SPAM Notification
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
ITS does not take any action on emails that are reported as SPAM.  Did you know that you can report the email as SPAM by clicking on Junk and following the prompts.  Reporting SPAM as Junk will help the SPAM Filters learn and possibly prevent future SPAM.
Wired Network Connectivity
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Network
If you are experiencing issues with Wired Network Connectivity please use this Service to Request Assistance.
Phone
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Network
If you have a phone that has stopped working, please click Create Ticket.
Server Certificate
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Servers & Storage
This service is used to request a certificate be purchased for a server. The cost of the certificate will be billed to the account number that you provide on the request.  Additionally, renewals of the certificate will be billed to the account number supplied with this request.this service to request a new certificate be purchased for a server.