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Services or Offerings?
Software - Install/Patch/Upgrade/Other Issues
  1. Services
  2. Information Technology Services (ITS)
  3. Hardware, Software & Printing
  4. Software
Request installation assistance with software on your university-owned computer.
Hardware & Software Purchase Request
  1. Services
  2. Information Technology Services (ITS)
  3. Hardware, Software & Printing
Request additional purchase information for Hardware, Software or Printer purchasing information.
Colleague Printing (EasySpooler)
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative & Business Systems
  4. Colleague and Related Applications
Request assistance with Colleague printing and/or EasySpooler.
CROA
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative & Business Systems
  4. Colleague and Related Applications
CROA, Colleague Reporting and Operating Analytics, is a tool to write reports from Colleague data.
Federated Services - ADFS/Shibboleth
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Servers & Storage
SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth. This service is for ADFS/Shibboleth.
Workday General Assistance
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative & Business Systems
If you need general assistance with Workday, use this service.
Colleague General Assistance
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative & Business Systems
  4. Colleague and Related Applications
If you need general assistance with Colleague, use this service.
Security Incident Reporting
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Security Incident Reporting is used as the final analysis of security events or alerts that need to be escalated.
Printers & Scanners - Report an Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Hardware, Software & Printing
  4. Computer Hardware & Printers
Report a problem with a printer or scanner in a classroom, office, or open area.
Perceptive Content (ImageNow)
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative & Business Systems
Perceptive Content, formerly known as ImageNow, is the University's document imaging system.
Online Course Evaluations
  1. Services
  2. Information Technology Services (ITS)
  3. Classroom Support & Instructional Training
Find information about Online Course Evaluations (Evaluation Kit), and submit a ticket if you are having issues.
Software for Personal Home Use
  1. Services
  2. Information Technology Services (ITS)
  3. Hardware, Software & Printing
  4. Software
SVSU has certain software licenses available for personal home use.
Informer
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative & Business Systems
  4. Colleague and Related Applications
Entrinsik Informer is a web-based reporting tool that allows you to report off Colleague live data.
Account Access & Permissions
  1. Services
  2. Information Technology Services (ITS)
  3. Account Management
New accounts, requests for access to department shares, email, or other technology resources.
Federated Services - LDAP
  1. Services
  2. Information Technology Services (ITS)
  3. Network, Servers & Storage
  4. Servers & Storage
SVSU offers 3 methods of application integration:  ADFS, LDAP and Shibboleth. This service is for LDAP.