Information Technology Services (ITS)

Start here to find SVSU technology categories for creating a support ticket.

Categories (8)

Account Management

Account Management encompasses user and system access and permissions to use university technology.
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Administrative & Business Systems

Business Applications are the collection of software applications used in the daily operations of the academic and business functions of the university.
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Classroom Support & Instructional Training

Services covering classroom & lab hardware and software training including Canvas, and EchoVideo.
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Email & Calendar

Request assistance with your email account, creating an alias, requesting a shared department mailbox, or calendar resource.
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Hardware, Software & Printing

Hardware & Software Services for computers, laptops, tablets, Macs, printers, and other devices found in offices and computer labs.
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Information Security

This includes all IT security related issues including phishing, computer viruses, system vulnerabilities, account & system compromises.
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Network, Servers & Storage

Network, Servers & Storage encompasses firewalls, internet & network connectivity, wireless, servers, network storage and file shares.
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IT Professional Services

IT Professional Services including Project Management and media duplication and conversion.
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Services (1)

General Help

If you cannot determine which service to use, pick this one.