Information Technology Services (ITS)

Start here to find SVSU technology categories for creating a support ticket.

Categories (8)

Account Management

Account Management encompasses user and system access and permissions to use university technology.

Administrative & Business Systems

Business Applications are the collection of software applications used in the daily operations of the academic and business functions of the university.

Classroom Support & Instructional Training

Services covering classroom & lab hardware and software training including Canvas, and EchoVideo.

Email & Calendar

Request assistance with your email account, creating an alias, requesting a shared department mailbox, or calendar resource.

Hardware, Software & Printing

Hardware & Software Services for computers, laptops, tablets, Macs, printers, and other devices found in offices and computer labs.

Information Security

This includes all IT security related issues including phishing, computer viruses, system vulnerabilities, account & system compromises.

Network, Servers & Storage

Network, Servers & Storage encompasses firewalls, internet & network connectivity, wireless, servers, network storage and file shares.

IT Professional Services

IT Professional Services including Project Management and media duplication and conversion.

Services (1)

General Help

If you cannot determine which service to use, pick this one.