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- Knowledge Base
- ITS Knowledge Base Articles
- Classroom Support & Instructional Training
- Software Support
List of software, hardware, and services supported by the SVSU IT Support Center categorized by type.
- Knowledge Base
- ITS Knowledge Base Articles
Learn how to favorite an article or service page on our client portal.
- Knowledge Base
- ITS Knowledge Base Articles
- Account Management
Learn how to change how you sign in to SVSU services using two-step, Multi-factor Authentication (MFA) inside of your Microsoft 365 account.
- Knowledge Base
- ITS Knowledge Base Articles
- Account Management
This article shows the changes to the sign in methods to verify your work or school account when logging into a SVSU service.
- Knowledge Base
- ITS Knowledge Base Articles
- Information Security
If you receive a Phishing email, please report it to IT Support Services by following the instructions for the version of Outlook you use.
- Knowledge Base
- ITS Knowledge Base Articles
- Classroom Support & Instructional Training
- Software Support
SVSU uses a Self-Service Password Reset (SSPR) system to make it easy to recover your password if you ever forget it. To ensure you never lose access to your account, you must first register to be part of the password reset system. Registering will enable you to reset, unlock, or change your password without having to contact the SVSU IT Support Center.
- Knowledge Base
- ITS Knowledge Base Articles
- Classroom Support & Instructional Training
- Software Support
Outlook is SVSUs selected email service. Although used mainly as an email application, other popular features include a calendar, task manager, and contact manager. Find answers to the most common questions related to the Outlook Calendar.
- Knowledge Base
- ITS Knowledge Base Articles
- Hardware, Software & Printing
SVSU offers print management services to current students and employees. This article contains information on where and how to print on campus, as well as policies and procedures on your printing account.
- Knowledge Base
- ITS Knowledge Base Articles
- ITS Policies and Procedures
There are certain scenarios where various departments require unique technology and equipment that may be outside the scope of Information Technology Services (ITS) responsibility or ability to support and may not meet security compliance/standards. This document is to outline the policy requirements for those scenarios where compliance cannot be maintained (i.e. research equipment with special/unique devices attached for data acquisition and/or analysis).
- Knowledge Base
- ITS Knowledge Base Articles
- Account Management
The Library staff and their student employees provide a PaperCut Web Cashier service to students and library patrons to add money to their print balance and release print jobs for patrons. This article will explain what is needed to manage and remove permissions or access.
- Knowledge Base
- ITS Knowledge Base Articles
- ITS Policies and Procedures
On-call Remediation Time Tracking is currently available on all Network and System Admin related Services. If you are involved in an approved on-call remediation record the amount of time you spent on these tickets or tasks (events) after hours.
Information Security Time Tracking is currently available on all Information Security related Services. If you are involved in any Information Security Services you should record the amount of time you spent on these tickets or tasks (events).
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- Knowledge Base
- ITS Knowledge Base Articles
- Classroom Support & Instructional Training
- Software Support
Microsoft provides an Advanced Threat Protection (ATP) service that delivers SVSU additional safeguards to our existing email security controls. It is composed of two parts Safe Links and Safe Attachments.
Safe Links looks for malicious URLs. Safe Attachments looks for malicious content in email attachments.
- Knowledge Base
- ITS Knowledge Base Articles
- Classroom Support & Instructional Training
- Software Support
Outlook is SVSU's selected email service. Although used mainly as an email application, other popular features include a calendar, task manager, and contact manager. Users can choose between two computer interfaces, Outlook on the Web or Outlook desktop version, or use the Outlook app and stay connected on their mobile device.
The Outlook app gives you access to your Inbox on your mobile device (i.e., create and accept meeting invitations, add synced shared calendars, and more). It is avail