Procedure

MFA Oath Token (assignment to individuals)

This is the procedure that should be followed when a user requests an MFA Oath Token.

Make sure the user has read the MFA setup instructions and understands they first must use a different method to register for MFA.  Once they've done that they can change their method to the MFA Oath Token.

MFA Oath Tokens will be assigned to individual users when they request one.  Currently providing to Administrative Professionals, Support Staff and Faculty. 

 Ensure that the user understands that the first MFA Oath Token is at no cost to them.  Any subsequent ones will need to be purchased.

Users will be required to pick up their Oath Token at the ITS Support Center in the Library.

Create a ticket "MFA Oath Token Assignment / <serial number>" should be the Short Description.  Substitute the serial number from the back of the MFA Oath Token that will be issued to the user in place of <serial number>.

The requester should be the user requesting the MFA Oath Token.

Assign to System Admins (Justin McCoy is the current / resident expert on this)

Let the user know that they cannot register the MFA Oath Token on the MFA Portal until they receive a resolved message for the ticket.

Oath Token Supply

When the supply of MFA Oath Tokens reaches 25 it is extremely important that a ticket be created to order additional MFA Oath Tokens.

Ticket Short Description "MFA Oath Tokens - order"

Requester: Joseph W. Wojtkiewicz

On behalf of: James M. Maher

Assign to: Mike Holliday

Oath Token Returned 

If a user returns an MFA Oath Token to ITS follow these steps:

Create a ticket "MFA Oath Token returned / <serial number>" should be the Short Description.  Substitute the serial number from the back of the MFA Oath Token that will be issued to the user in place of <serial number>.

The requester should be Joseph W. Wojtkiewicz. 

Assign to System Admins

When Joe receives the "resolved" email from the ticket he can put the MFA Oath Token back into circulation for reassignment.