MFA - Phone Call Method Setup

Use any phone to authenticate.  Be sure it is a phone you will regularly have near you when you need to authenticate.  We suggest using your cell phone, but you can use your office phone if you know you will be near this phone every time you need to authenticate which is highly unlikely.  Also, please consider your cell signal strength when selecting Phone Call as your preferred method.

Note that the Authenticator Mobile App is the recommended method.  See Related Articles for instructions.

If you would prefer a video please click here, otherwise continue with the instructions below.

  1. On a computer, open a browser and log in to 
    If you have already set up your preferred method, you will need to authenticate with your previously chosen method.
  2. If you get a message that says “Login failed…” please contact the Support Center, 964-4225, so we can check your account status.  Enter username and password.  Click Log In.
  3. If a dropdown labeled Method is not displayed, select Change Method from the menu on the left.
  4. Select Phone Call from the Method drop-down list.
  5. Click Save
  6. If you haven't already set up a phone number and PIN, you will need to do that now.
    1. Type your mobile (recommended) phone number.
    2. Type a four-digit PIN to create it.
    3. Type your PIN again to confirm it.
  7. A confirmation “Your method has been changed.”  will appear.

  8. If this is the first time you are setting up MFA, you will be prompted to select four security questions and answers.
  9. Remember your Security Question Answers
  10. Use each of the four drop-down lists to select four security questions.
  11. Type the answers in each of the answer fields.  Answers for security questions are not case sensitive

    Use each of the four drop-down lists to select four security questions. Type the answers in each of the answer fields.  Answers for security questions are not case sensitive. 
  12. Click Save to complete the set up and begin using MFA.
  13. From now on, when trying to access an SVSU service, a message will appear on the computer screen saying, “For security reasons, we require additional information to verify your account.”  You will now receive a phone call.

  14. Enter your PIN, followed by the pound symbol, #, to authenticate. Example, 9306#.

  15. The voice prompt tells you if your sign in has been successfully verified
  16. End the call.


Article ID: 127191
Wed 2/3/21 3:04 PM
Wed 1/11/23 9:40 AM

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