MFA - Change Phone, Pin and Security Questions

The landing page for displays the MFA account settings menu.  After initial setup, select the appropriate option to change your preferred method, phone number, PIN, security questions,activate the mobile app, or view other features.  See related articles for instructions on how to use each method which includes setting up security questions. If you wish to see these instructions in video format please click here, otherwise continue reading below.

Change Phone

Change your phone number at any time. We encourage you not to use your office phone.

  1. Click Change Phone
  2. Enter the new phone number in the field
  3. Click Save

Change Pin

  1. Click Change Pin
  2. Enter your pin in the New PIN and Confirm PIN fields.
  3. Click Save.

Change Security Questions

Security questions are presented to you one minute after attempting to log in if you have not used your preferred method to authenticate.  At that time, the screen will display 2 of the 4 security questions.

  1. Click Change Security Questions.
  2. Use each of the four drop-down lists to select four security questions.
  3. Type the answers in each of the answer fields.  Answers for security questions are not case sensitive.    


Article ID: 127188
Wed 2/3/21 3:04 PM
Wed 1/11/23 9:41 AM

Related Articles (6)

Multi-Factor Authentication, MFA, helps ensure a user's identity when attempting to use SVSU software and systems.  It requires SVSU users to present two pieces of evidence when logging in to any SVSU system.  One piece of evidence will be the SVSU username and password.  Users will choose the other method of evidence, or authentication, that best fits their lifestyle, from the available options.  Without authentication, your log in will fail on any application that uses single sign-on in your b
Instructions on setting up the recommended Mobile App method for MFA.
Should you get a new phone you will need to install and re-activate the Microsoft Authenticator app. Please review your security questions and answers before purchasing a new phone as you will need this information to re-activate the Mobile App.
This method authenticates your account using verification codes generated on the Oath Token.
Use any phone to authenticate. Be sure it is a phone you will regularly have near you when you need to authenticate. We suggest using your cell phone, but you can use your office phone if you know you will be near this phone every time you need to authenticate - which is highly unlikely.
MFA - Change Method to Text Message