ITS FAQ's for Today!

Tags FAQ COVID-19

Current ITS Problems

 

Canvas Infrastructure Status

 

I'm having an issue with my.svsu.edu in Chrome, what should I do?

You can use a different browser. If you create a ticket at mysupport.svsu.edu we will notify you when the issue is resolved.
In Chrome you can use the following instruction to clear the browsers cache. On your computer, open Chrome. At the top right, click the three dots. Click "More tools" and then "Clear browsing data". At the top, choose a time range- select "All time". Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data.

 

What are the Cyber Security Risks of Working from Home?

Great Question.  Here is a link to the ITS Cyber Security page that provides Working from Home guidelines.

 

I received a notification to change my password, what should I do?

As of Noon on March 19, 2020 ITS extended the password expiration from every 180 days, to 365 days.  Passwords will now expire 365 days from the last time you changed your password.

 

Are Laptops available for checkout?

Yes.  Faculty, staff or students who need a computer to complete their duties should submit an IT support ticket (mysupport.svsu.edu) or call 989-964-4225 and leave a voice mail. An IT staff member will be in touch to make arrangements for use of a loaned laptop.

 

Are Webcams available for checkout?

Yes. Faculty, staff or students who need a webcam should submit an IT support ticket (mysupport.svsu.edu) or call 989-964-4225 and leave a voice mail. An IT staff member will be in touch to make arrangements for use of a loaned laptop.  We have a limited number of webcams available with additional ones on order.

 

Are Computer Monitors available for checkout?

Yes.  Faculty and staff who need a computer monitor to complete their duties should submit an IT support ticket (mysupport.svsu.edu) or call 989-964-4225 and leave a voice mail. An IT staff member will be in touch to make arrangements for use of a loaned laptop.

 

Is there software available for Home Use?

Yes.  Here is a link to the download page that will be updated as we learn about additional software being made available for Home Use - http://appsc.svsu.edu/elms.  

SVSU staff and faculty have access to Adobe Creative Cloud software suite through their login credentials https://svsu.teamdynamix.com/TDClient/1949/Portal/KB/ArticleDet?ID=95385.

 

Is technology training available for faculty?

Yes.  Please click on this link ==> Emergency Training Information (FAQ) in Response to COVID-19

 

How do I Request ITS Support?

To request ITS Support please use mysupport.svsu.edu, this will be the most efficient method for you and ITS.  There is a Quick Ticket Button for your convenience.  You can email support@svsu.edu or call 989-964-4225 and leave a voice mail.  Please understand that email and voice mail are not as efficeint for ITS as mysupport.svsu.edu.

Faculty and staff who experience problems with university equipment should submit an IT support ticket (mysupport.svsu.edu) or call 989-964-4225 and leave a voice mail.  If a remote session fails to resolve the issue, an IT staff member will make arrangements to provide a loaned laptop.

 

Can I download the Microsoft Teams Client?

Yes.  Here's a link that will download and install the Microsoft Teams software - https://products.office.com/en-us/microsoft-teams/download-app.

 

The "contract" I signed when I checked out the laptop said the due date is April 24, 2020.  Is that still the due date?

For those who checked out laptops with a return date of April 24, 2020, that date will be extended until the face-to-face instruction suspension is lifted.

 

What should I know about checked out laptops?

  • Please read and follow the checklist you were given / will be given when you checkout a laptop.  It is important that you do this while on campus or the laptop will not connect off campus.
  • If you encounter issues with a checklist item please let the Library Staff know and they will be able to direct you to the IT Support Center.
  • Some software is available in Software Center (Adobe CC)
  • Do not save any files on the laptop as they will be cleaned when the laptop is returned and ITS will not be able to recover them - save to OneDrive.

 

What if I have a Perceptive Content/ImageNow connection issue?

If you checked out a laptop and are getting the connection to the server has been disconnected (or similar message), you may need to change the server ID.  Follow the steps below:

  • Open Perceptive Content
  • (Don't login) Click on Connection Profiles
  • Click Edit connection profiles (at the bottom)
  • Highlight default
  • Click Modify
  • Change the Server ID to insrv3.svsu.edu
  • Click OK
  • Click OK

 

Can I forward my office phone to another phone number?

TO TRANSFER YOUR OFFICE EXTENSION TO YOUR CELL PHONE OR ANOTHER LINE:

This must be done from on-campus

  • Press *20                                                                            
  • You will hear a dial tone
  • Input your office extension number (4 digits)                      
  • You will hear a dial tone again
  • Press 9 and the number you are transferring to.  You must enter the area code if other than 989.
  • If you input the wrong number, follow the directions below to remove the transfer and start over.

TO REMOVE THE TRANSFER:

This must be done from on-campus

  • Press #20 plus your 4-digit office extension number
  • You will hear three beeps

TO ACCESS OFFICE EXTENSION VOICEMAIL FROM OFF CAMPUS OR ANOTHER LINE:

  • Dial 964-4097 (or 989-964-4097)
  • Press *# 
  • You will be asked to enter your office extension number (4 digits)
  • The system will ask for your passcode    

Please plan to periodically check your office extension voicemail to retrieve messages that may not have been properly forwarded.

 

Details

Article ID: 101673
Created
Tue 3/17/20 9:39 AM
Modified
Thu 8/13/20 12:25 PM