ITS FAQ's

Tags FAQ COVID-19

Online/Hybrid Training Information (FAQ)

Current ITS Problems

Canvas Infrastructure Status

 

What are the Cyber Security Risks of Working from Home?

Great Question.  Here is a link to the ITS Cyber Security page that provides Working from Home guidelines.

 

What technology is recommended for students attending SVSU?

Information about Student Technology Recommendations can be read here: https://svsu.teamdynamix.com/TDClient/1949/Portal/KB/ArticleDet?ID=110731

 

Are there Technology Resources Available For Check-Out During COVID-19 Pandemic?

Yes.  Click the mySupport (ITS) menu option above and find the section for types of resources available to checkout and click Request Resource button to make your request, or call 989-964-4225. An IT staff member will be in touch to make arrangements for checking out equipment.

 

Is there software available for Home Use?

Yes.  Here is a link to the download page that will be updated as we learn about additional software being made available for Home Use - http://appsc.svsu.edu/elms.  

SVSU staff and faculty have access to Adobe Creative Cloud software suite through their login credentials https://svsu.teamdynamix.com/TDClient/1949/Portal/KB/ArticleDet?ID=95385.

ITS has implemented a Virtual Computer Lab environment for SVSU students to use, if they cannot access the on-campus computer labs or do not have a personal computer capable of running software for their classes. Visit this link for more information:  https://svsu.teamdynamix.com/TDClient/1949/Portal/KB/ArticleDet?ID=119104

 

Is technology training available for faculty?

Yes.  Please click on this link ==> Emergency Training Information (FAQ) in Response to COVID-19

 

How do I Request ITS Support?

To request ITS Support please use mysupport.svsu.edu, this will be the most efficient method for you and ITS.  There is a Quick Ticket Button for your convenience.  You can email support@svsu.edu or call 989-964-4225 and leave a voice mail.  Please understand that email and voice mail are not as efficient for ITS as mysupport.svsu.edu.

Faculty and staff who experience problems with university equipment should submit an IT support ticket (mysupport.svsu.edu) or call 989-964-4225 and leave a voice mail.  If a remote session fails to resolve the issue, an IT staff member will make arrangements to provide a loaned laptop.

 

Can I download the Microsoft Teams Client?

Yes.  Here's a link that will download and install the Microsoft Teams software - https://products.office.com/en-us/microsoft-teams/download-app
 

What should I know about checked out laptops?

  • Please read and follow the checklist you were given / will be given when you checkout a laptop.  It is important that you do this while on campus or the laptop will not connect off campus.
  • If you encounter issues with a checklist item please let the Library Staff know and they will be able to direct you to the IT Support Center.
  • Some software is available in Software Center.  Adobe Creative Cloud can be installed, if a student has a personal paid subscription with Adobe.com.  Some software installs may require ITS permission to install (be sure to note your needs when making your checkout request).
  • Do not save any files on the laptop as they will be cleaned when the laptop is returned and ITS will not be able to recover them - save to OneDrive.

 

What if I have a Perceptive Content/ImageNow connection issue?

If you checked out a laptop and are getting the connection to the server has been disconnected (or similar message), you may need to change the server ID.  Follow the steps below:

  • Open Perceptive Content
  • (Don't login) Click on Connection Profiles
  • Click Edit connection profiles (at the bottom)
  • Highlight default
  • Click Modify
  • Change the Server ID to insrv3.svsu.edu
  • Click OK
  • Click OK

 

Can I forward my office phone to another phone number?

TO TRANSFER YOUR OFFICE EXTENSION TO YOUR CELL PHONE OR ANOTHER LINE:

This must be done from on-campus

  • Press *20                                                                            
  • You will hear a dial tone
  • Input your office extension number (4 digits)                      
  • You will hear a dial tone again
  • Press 9 and the number you are transferring to.  You must enter the area code if other than 989.
  • If you input the wrong number, follow the directions below to remove the transfer and start over.

TO REMOVE THE TRANSFER:

This must be done from on-campus

  • Press #20 plus your 4-digit office extension number
  • You will hear three beeps

TO ACCESS OFFICE EXTENSION VOICEMAIL FROM OFF CAMPUS OR ANOTHER LINE:

  • Dial 964-4097 (or 989-964-4097)
  • Press *# 
  • You will be asked to enter your office extension number (4 digits)
  • The system will ask for your passcode    

Please plan to periodically check your office extension voicemail to retrieve messages that may not have been properly forwarded.

 

Details

Article ID: 101673
Created
Tue 3/17/20 9:39 AM
Modified
Thu 4/15/21 3:49 PM